I co-founded and launched a marketing agency that specializes in branding, social media management, and performance marketing services for businesses in Bangkok, Thailand. Leading a team of twelve, I ensure the seamless delivery of comprehensive services to our clients. My role involves developing strategies and overseeing online community management, social media advertising, and influencer campaigns for various brands. I also manage client relationships and provide dedicated client servicing, including overseeing the social media presence for DKSH Myanmar’s medicinal brands such as Hiruscar, Hiruscar Anti-Acne, Voltex, Tot'héma, Dynamogén, Len Sen, Flemex, and Betex Stres, as well as new Thai medicinal brands like Berocca, Rennie, and Supradyn.Among my key achievements, I drove an average organic growth of 10,000 followers per brand within one year and secured a 99% client satisfaction rate, which resulted in the extension of our social media management contract through 2024.

As a Customer Success Executive at Manatal, I prioritize enhancing the user experience and building strong customer relationships. I take full ownership of issues from the initial report to resolution, ensuring a seamless process for our clients. By leveraging a deep understanding of customer needs, I provide timely resolutions or escalate incidents when necessary, referring complex cases to senior sales teams. Collaborating across departments, I address customer requests promptly and maintain regular communication to keep all stakeholders informed on the status of incidents and requests. My professional approach includes facilitating meetings to gather critical details, which helps expedite issue resolution effectively.Additionally, I focus on managing customer expectations by providing clear timelines for responses and resolutions, ensuring transparency and trust. Staying informed on competitive landscapes, economic indicators, and industry trends allows me to deliver strategic insights and value to our clients. My efforts have consistently resulted in exceptional outcomes, including achieving a first response time of under one minute and maintaining a monthly customer satisfaction rate of over 95%.

As an Associate Account Director at Duwun (Ringier Group), I successfully maintained strong client-agency relationships for up to two consecutive years, offering comprehensive communication support, crisis management, and after-sales services to ensure client satisfaction and loyalty. I effectively handled customer complaints through community management, fostering positive and controlled engagement across all accounts. Additionally, I organized and delivered detailed weekly and monthly reports, providing actionable insights on social media performance to clients and stakeholders. Collaborating with cross-functional teams, I also played a key role in identifying potential leads and prospects using inbound marketing strategies.A notable achievement was my contribution to Duwun's rebranding in 2021 as a core team member, helping to elevate the company’s market presence. My dedication to delivering exceptional service resulted in high client satisfaction, leading to the renewal of social media management contracts. Furthermore, I successfully upsold additional services, such as website banners and TV programs, driving increased revenue and strengthening client partnerships.

As an Account Manager at Duwun (Ringier Group), I conducted market research and analysis for both local and international markets, tailoring insights to client industries to support strategic decision-making. Collaborating closely with social media and creative teams, I designed and implemented effective social media strategies, including the development of detailed monthly content calendars. I managed all aspects of social media content for client brands, overseeing project and platform management to achieve key social media KPIs and objectives. Additionally, I stayed updated with the latest technologies, trends, design tools, and social media applications to ensure innovative and impactful campaigns.Notably, I led social media campaigns for Save for Future Myanmar for two consecutive years (2019/2020), working alongside international NGOs such as GIZ, JICA, UNICEF, and DGRV, as well as businesses like Prudential, CB Bank, and Wave Money. I also served as the primary account manager for the launch of the Ford EcoSport, successfully overseeing both online and offline campaigns to ensure a seamless and impactful brand introduction.

I managed 360-degree communication for one of Myanmar's leading FMCG clients, ensuring seamless engagement with internal and external stakeholders. Partnering with media and performance marketing teams, I spearheaded an online campaign that exceeded expectations, achieving 150% of the KPI for the client’s annual sales promotion event. Additionally, I provided leadership within the organization by delivering in-house and online training sessions, enhancing both soft and technical skills among team members.A key highlight was organizing the largest urban sports offline activation for a Fortune 500 FMCG brand in Myanmar, which generated millions of impressions and secured six figures in earned media attention. Notably, I successfully managed the Nescafé 2for2 campaign in 2017, overseeing influencer management and attracting 50,000 participants, further solidifying the brand's market presence.