Shinece Henry Email & Phone Number

Greer, South Carolina, United States

Greenville County, South Carolina, United States

• Completed intake assessment forms and filed clients' charts.• Answered phone calls and provided new clients with required paperwork to initiate service.• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.• Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

• Handled customer inquiries and suggestions courteously and professionally.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.• Answered constant flow of customer calls with minimal wait times.• Handled incoming calls from members and providers regarding claims status, benefits, and eligibility• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Greenville, Sc

• Opened new accounts and made changes to existing accounts.• Investigated and resolved account issues by offering applicable options to customers.• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.• Answered customer questions and explained available services such as deposit accounts, bonds, and securities.• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.

Assisted Individuals with all Daily Living skills such as but not limited to: Ambulation, Personal Care, Bathing, Meal Preparation, Housekeeping, Laundry, Socialization, Medication Administration, Shopping, Community OutingsVerified cleanliness and organization of storage areas and carts.Disposed of trash and recyclables each day to avoid waste buildup.Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.Disinfected and mopped bathrooms to keep facilities sanitary and clean.Engaged with guests on room requirements and amenities to promote overall satisfaction.