Shineeta Gordon Email & Phone Number

Beverly Hills, California, Us

Implementing an E-commerce platform for clients to manage and sell their upsell products on the Ticketmaster marketplace.Integrating with 3rd party hotel solutions vendor to cross sell dynamic hotel offers for events in the checkout experience

Bethesda, Md, Us

E-Commerce Product Manager with a focus in payments, fraud protection and optimizing user experience to drive conversion and revenue

- Lead Product Manager on market research analysis on leveraging AI chatbots and automated communications systems to improve member care programs - Defined and recommended the targeted market segment - Provided scope documents, requirements and visual flow charts for development

Bethesda, Maryland, Us

- Collaborated with customers and internal stakeholders, to define product requirements- Serves as subject matter expert for assigned product and opportunity areas.- Worked with technical product managers, engineering, and other stakeholders to develop and maintain product roadmap.- Collaborated with customer success team to understand and validate customer needs, and prioritize them for development- Owned and prioritized the product backlog according to customer and business needs- Actively worked with the team in breaking down epics into user stories granular enough for the team to estimate and work- Participated in daily stand-ups, sprint planning, sprint demos and retrospectives as a fully integrated agile team member- Drove product releases in a fast-paced Agile software development environment- Monitored the product to ensure quality, security, functionality, usability, and performance requirements are satisfied

Bethesda, Maryland, Us

- Managed local and offshore manual and automation QA resources across several releases and parallel projects. Includes forecasting, scheduling, and resource leveling.- Provided senior level thought and leadership in the area of QA and risk management- Managed project teams consisting of a variable number of projects resources.- Estimated level of effort against based upon functional requirements documents and Change Requests.- Translated business requirements into functional and technical test cases for thorough coverage of features- Functional enhancements and regression testing across new and legacy applications.- Continuously streamlined and improved the testing life cycle to ensure test planning, execution, and reporting are effective, agile, and coordinated- Worked closely with the Product Managers, Scrum Masters, development and production support to ensure that the quality objectives of all projects were met within schedule constraints- Clearly communicated functional test results, concerns, and project status to the management team and other stakeholders in a timely manner- Championed and advocated product quality throughout the organizationInfluence product requirements and release timelines as needed to ensure quality- Participated in the recruitment and development of team members by identifying relevant quality-related training needs and delivering training where required

Chevy Chase, Md, Us

-Reviewed and analyzed requirements for new features and updates to the B2B web and mobile applications-Applied an understanding of business needs and practices to help suggest web and app improvements - Developed test strategies and test cases for complex new features on web and mobile applications - Executed manual tests - Worked closely with the Product Managers and stakeholders to prioritize projects into upcoming sprints and release cycles to facilitate agile software development- Assigned projects and tasks to members of the B2B test team- Reviewed test documentation and completed tasks assigned to members of the B2B test team- Mentored and train new hires QA Engineers on the B2B test team

Chevy Chase, Md, Us

- Lead team in translating detailed product specifications, wireframes, and mockups into comprehensive test plans and use cases.- Work with other QA Engineers and Software Developers to deliver high-quality platform updates, new web-based products and new mobile initiatives- Work with the product team to review requirements and suggest improvements - Present test strategy for assigned features to Quality Assurance team- Execute manual test cases and provide detailed feedback for functional bugs or usability issues- Work closely with customer support and customer satisfaction teams to help solve customer issues and implement feature improvements

Chevy Chase, Md, Us

- Worked with QA Engineers and Software Developers to deliver high-quality platform updates, - Translated product specifications, wireframes, and mockups into comprehensive test plans and test cases- Presented test strategy for assigned features to Quality Assurance team- Executed manual test cases and provide feedback on functional bugs or usability issues- Worked with customer support to help solve customer issues

Washington, Dc, Us

- Developed test cases for site enhancements to the Washington Post Jobs site- Coordinated and assigned projects to the Quality assurance - Communicated changes and application upgrade information to Directors, Managers and Sales Representatives- Provided business stakeholders with analytical reports on site metrics and business revenue- Provided customer service support to sale representatives and external customers- Compiled customer feedback and translate into requirements for site improvement- Documented tracked and tested fixes for issues- Created training manuals for new sales hires

Washington, Dc, Us

- Scheduled and coordinated approximately $30M in advertising revenue annually for the Major Accounts Division- Provided customer support to advertisers and sales representatives, including handling requests for information, coordinating media kits, preparing memo bills and lineage reports - Created and reviewed invoices for large revenue accounts - Performed account reconciliations - Coordinated layout of entertainment section of the paper

Washington, Dc, Us

- Entered ad orders, ad changes and account information into SAP system - Provided customer service support for advertisers, potential clients and sales representatives - Maintained communication with sales representatives regarding ads and account status - Processed new contracts and ensured their application to invoices; alerted sales representatives of short rate potential

- Co-ordinated graphic requests for producers and writers for Primetime and Overnight news breaks as well as the morning talk show “Fox and Friends.- Reviewed late night shows to pitch news worthy material to producers - Directed editors on footage to be used to air on news breaks- Wrote Bureau Reports on new footage received from national and international bureaus- Distributed scripts to directors and anchors- Distributed news footage to local and international Fox News Bureaus and wrote bureau resports