Human Resources Online is a media & events brand that is passionate about the progression of HR, through our platforms ranging from print & digital content to events, for Asia’s HR practitioners and solution providers. It was established in 2004, and has since expanded throughout Asia which includes Singapore, Malaysia, Hong Kong, Thailand, Indonesia and the Philippines.

Partner and Channel Support • Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews.• Subject matter expert in in technology, including ability to learn platforms our partners/customers interact with to access our products and services, as well as internal applications.• Educate customers/partners on resources available… Show more Partner and Channel Support • Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews.• Subject matter expert in in technology, including ability to learn platforms our partners/customers interact with to access our products and services, as well as internal applications.• Educate customers/partners on resources available to self-serve. This may include providing hands-on training, creating effective content; execute readiness call activities and delivering webinars externally/ internally.Escalation Management (Australia, New Zealand market)• Main critical issues escalation manager for cases submitted by Partners and Channel. • Manages team of 5 people dedicated for the Region support.• Provides information on Autodesk Account features and capabilities; conduct “how to” sessions with customers and partners as needed. • Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools. Show less

Spencer Ogden is the global energy, engineering and infrastructure recruiter of choice. By providing end to end full project lifecycle services across a range of sectors, we are able to offer a unique 360 degree service to our clients. With a strong presence in key locations, we are strategically placed to accommodate the needs of clients and candidates alike.Since 2010, our wealth of expertise and influence in over 10 sectors has enabled us to successfully exceed our clients’… Show more Spencer Ogden is the global energy, engineering and infrastructure recruiter of choice. By providing end to end full project lifecycle services across a range of sectors, we are able to offer a unique 360 degree service to our clients. With a strong presence in key locations, we are strategically placed to accommodate the needs of clients and candidates alike.Since 2010, our wealth of expertise and influence in over 10 sectors has enabled us to successfully exceed our clients’ expectations on time, every time. We represent professionals at all levels and recruit for clients internationally within: Oil and Gas DrillingMarinePower Generation Nuclear Renewable UtilitiesFinance Mining Rail Automotive Built EnvironmentAs a company we are committed to delivering high quality candidates to our clients and providing a world-class service by investing in the best people, infrastructure, services and training. We have established an innovative culture and new way of recruiting that has been recognised by multiple awards and accreditations, including: 'The Queen's Award for Enterprise: International Trade', IS09001, 'International Growth Business of the Year' at the 2014 National Business Awards, Sunday Times 'Fast Track 100' company and a Sunday Times 'International Track 200' company. Show less

Specializes in recruiting executives (with focus on middle to senior level) in IT Technology, Infrastructure/Construction, Engineering and other commercial industries. Currently concentrated on Singapore market but occasionally sources global.Effectively researches suitable candidate using search engine platforms LinkedIN and Monster

Manages a global team of 65 people, comprised of 3 regions (APAC, AMER and EMEA) which are dedicated to meet set SLA and KPI’s to ensure delivery of excellent customer service in the Registration and Activation department at all times.Maintains relative project reporting, planning and outcome analysis. Prepares and presents weekly, monthly and quarterly business reviews with the client.Handles escalation and issues globally from internal cross platform, partners and end… Show more Manages a global team of 65 people, comprised of 3 regions (APAC, AMER and EMEA) which are dedicated to meet set SLA and KPI’s to ensure delivery of excellent customer service in the Registration and Activation department at all times.Maintains relative project reporting, planning and outcome analysis. Prepares and presents weekly, monthly and quarterly business reviews with the client.Handles escalation and issues globally from internal cross platform, partners and end customers. Creates from it strategic approach as moving forward preventive measures.Takes responsibility on project management required by client or internal which main focus are all added value process improvements and ROI maximization.Takes on as subject matter expert on established processes, procedures, tools and applications.Assist in periodic review, development, implementation and support of operational policies and procedures.Conducts coaching & mentoring sessions. Prepares and updates the team’s Performance Review file.Involved in continuous hiring of suitable candidates for new head counts or staff replacements. Show less

Regularly facilitate and conducts new hire classroom training and seasoned agents regular up-trainings.Generates evaluation and training reports such as but not limited to new hires readiness to join the production floor and team’s real time knowledge range.Conducts audits / transaction review for both emails and calls.Performs regular feedback and coaching.Identifies and assess training needs of staff by conferring with managers and supervisors or conducting… Show more Regularly facilitate and conducts new hire classroom training and seasoned agents regular up-trainings.Generates evaluation and training reports such as but not limited to new hires readiness to join the production floor and team’s real time knowledge range.Conducts audits / transaction review for both emails and calls.Performs regular feedback and coaching.Identifies and assess training needs of staff by conferring with managers and supervisors or conducting surveys.Develops additional training materials and scripts for production and in-house courses as appropriate, amend and revise materials as necessary.Facilitate the execution of all training plans.Periodically, evaluate training effectiveness and manage training development projects.Acts as a support fielding questions and issues from staff related to the business and / or systems.Handles related tasks as assigned and serves as sole client point of contact for call and cases calibration. Show less

Schedules, continuously manage, supervise, and monitor the activities of health claims processing operations, function to ensure the timely and accurate systems processing of data. Manages and directs the operations group of 30-60 people to achieve desired Service Level Agreement targetsProvides supervision and direction to subordinate staff and coordinates work flow within the major work unit, including distributing work, disseminating information, assigning staff to cover for… Show more Schedules, continuously manage, supervise, and monitor the activities of health claims processing operations, function to ensure the timely and accurate systems processing of data. Manages and directs the operations group of 30-60 people to achieve desired Service Level Agreement targetsProvides supervision and direction to subordinate staff and coordinates work flow within the major work unit, including distributing work, disseminating information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems within the work unit supervisedServes as a POC between the work unit and onshore offices for the distribution and collection of information and to resolve operational issues.Handles special projects specifically intended to strengthen “people and talent engagement” to the company. Show less

Responsible for the setting up the remote operations in the Philippines for HSBC Philippines Direct Banking, pioneer batch of 110 people.Handled team of 2 Supervisors with 8 people on each team and 2 Quality Assurance SpecialistManages and directs unit in day to day operations, conducts meetings and structures rewards and recognition programResponsible in designing, delivering and reviewing product specific training, developmental courses and orientation for the unit.

Handled team of 10-15 people, takes call escalation and in depth customer care. Handles VIP callsSubmits daily, weekly and monthly reports on team’s scorecards and evaluations.Responsible for monitoring call quality by monitoring and rating calls with the use of etalk, erytelResponsible for coaching, mentoring agents in their career developmentAttends various unit meeting reports directly to division manager