Shingai Mutambo Email & Phone Number

Guernsey, Guernsey

Guernsey

Responsible for the engineering provision, design, management and maintenance of Sure internal Firewalls, ISP systems, Windows, Linux & Azure platforms. Also, leading the development of automated operational and maintenance procedures to ensure the reliability of the systems meet both internal and external customer needs and service levels.

South Africa

Worked as part of the Technology and Operations Team as a Senior Cyber Security Engineer, ensuring that TYME Bank maintained a sound Cyber Security posture and protecting both customer and employee information. This was achieved by maintaining the Cyber Road map with TYME bank colleagues and managing the day-to-day activities.

Johannesburg Area, South Africa

Worked at a customer site as part of a secondment team, providing Cyber security operational duties, consulting and assisting in design requirements as and when needed.• Design, Architect and deploy network security solutions when required.• Conduct presentations• Conduct POCs and implementations when required.• Document network problems and resolutions for future reference.• Monitor system performance and implement performance tuning.• Troubleshooting of all related issues.• Firewall coordinator:• Driving day-to-day management with vendors (requests, changes and incidents)• Process improvement of the Checkpoint solutions.• Driving implementation of policies and standards in firewall space• Firewall projects and POCs• Security Consulting• Assisting in driving and coordinating Security Operations• Maintaining at least one relevant technical professional qualification. For example: Checkpoint CCSE, Cisco CCNA, Microsoft Azure Administrator or Redhat RHCE

South Africa

Was responsible for managing tickets of high complexity, conducting advanced and complicated tasks, and providing resolution to a diverse range of complex problems based at the customer site. This required considerable judgement and independent analysis within defined policies and practices, applying analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational• Perform necessary checks, apply monitoring tools and respond to alerts• Assist in analysing, assigning and escalating support calls• Investigate third line support calls assigned and identify the root cause of incidents and problems• Provide onsite technical support to clients • Expected to take ownership of relevant technologies according to domain or specialization.• Conduct monthly random review of incidents and service requests, analyse and recommend improvement in quality• Ability to communicate and work across different cultures and social groups• Ability to plans activities and projects well in advance, and considers possible changing circumstances

Woodmead

(MSP) Providing Security operations and consultancy to various customers.

Sunninghill

Internal security operations for stuff, mainly setting them up and providing access as and when needed.

Sunninghill

Did batch monitoring of SAP systems and supported the 2nd line with troubleshooting internal system issues.

Cresta

Worked as a technician, mostly assembly and rebuilding computer systems. Assisting SOHO businesses with setups.

Vainona High School, Information Technology

High School