• Supervise day-to-day operations in the warehouse.• Supervise loading and unloading operations.• Prepare shipping documentation and other related paperwork.• Supervise forklift and pallet jack operations.• Supervise counting, weighing and identifying of materials meant for shipment.• Preparing loads for shipment, tracking and fixing shipment errors. • Deal with customer queries and complaints effectively, ensuring that good customer service is maintained. • Dealing with driver queries appropriately and ensuring collections and deliveries are completed to schedule. • Develop and maintain positive relationships with customers.

Owner and Director at MC Freight

• Receive orders from supervisor to determine what is required in terms of dispatch work.• Sort out dispatch orders according to timelines and locations, and decide which riders to assign them to. • Create work orders for dispatch riders and provide them with information on routes and timelines. • Assist dispatch riders in determining short and safe routes to destinations, to ensure timely and accurate deliveries.• Keep in constant contact with dispatch riders to ensure that they are on accurate routes and will deliver on time. • Supervise the loading and unloading of items from delivery trucks, ensuring the right ones are loaded for delivery/dispatch purposes. • Ensure that dispatch riders and drivers keep their delivery vehicles in good working condition. • Create and maintain logs of dispatch activities managed and overseen during the shift, in sync with established procedures. • Track deliveries or dispatch riders to determine their specific locations.