Educate existing and potential customers of promotions and restrictions for those promotionsConvert prospective callers into recurring clientsListen and empathize with customer frustrations and assist to diffuse those situations while maintaining company standardsIdentify customer concern and involve appropriate department to facilitate quickest resolution Multitask multiple tickets including phone, live chat and email

Build customer relationships by providing solutions to customers questions and problems in a timely fashion in regards to processing sales, returns, refunds, exchanges and order statusesPromptly responds to customer needs through multiple platforms such as eDesk, SellerCloud, Amazon, Ebay and Reverb as well as via phone call, live chat and email Acts as liaison between Sales and Returns teams and customer to keep communications clear and as concise

Create, post and boost engaging content for all social media platformsCommunicate and interact with customers who left comments and direct messages from socialmedia pages to provide resolution to all questions and inquiries Reach out to content creators, influencers and media companies to discuss businessopportunitiesCreated step by step guide to process for different tasks that is required for the role

Worked with three E-commerce brands on Shopify platform to deliver customer orders that camein through email and chatResponsible for interacting with customers to manage proper expectations via social media andZendeskPartnered with Chief Revenue Officer in developing detailed list of potential influencers toconnect for future business opportunitiesAssisted IT team with website functionality and communicate underlying issues

Build customer relationships by placing orders, resolving order issues and ensuring customer’sneeds are metConfirm inventory is available for customer orders, if not follow up with auxiliary boutiqueinventory, place special orders for certain customersIntimately understand the customer’s needs and more importantly the many lines of productsDavidYurman offers to be able to further educate clients and even upsell accountsDisplayed expertise in a multi-system, multi-tasking environment to manage calls and businessprocessesConsistently meet productivity requirements based on business needs and ensure departmentbenchmarks are achieved or exceed the established goals

Conform to corporate procedures in communicating complete and accurate data quicklyCompiled training manual articles to improve new hire training processConsistently strive to exceed call and e-mail support quotas relative to response time, support ticket resolutions, and satisfactory customer evaluationsAct as liaison between Sales, Account Management, Project Management and Product Management teams and customer to keep communications clear and as concise

Identify and resolve customers' problems in a timely fashion to build brand loyaltyConform to corporate procedures in communicating complete and accurate data quicklyCompiled training manual articles to improve new hire training processEnhance existing communication procedures and manage follow ups with our customersConsistently strive to exceed call and e-mail support quotas relative to response time, support ticket resolutions, and satisfactory customer evaluationsWork with the retention team after resolving service issues to ensure customer satisfactionAssist field technicians with installation and support tasks remotely Identify additional sales opportunities from existing customers and pass to inside sales and regional sales team for follow upAct as liaison between Sales, Account Management, Project Management and Product Management teams and customer to keep communications clear and as concise

Develop and repair customer relationships Resolve technology-based issueManage real-time repair queue to include reservation management, appointment scheduling, device triage, mobile device repairs, software and network troubleshooting and data migration.Conduct individual and group training in iLife, iWork, OS X, and iOS applications. Provide solutions for customer technical issues

Delivered positive customer experiences in sales, concierge and device set up Developed interpersonal and customer service skills in a fast-paced environment.Provided troubleshooting and tutorials to customers using Mac OS and iOS systemsHandled high volume call flow from customers, vendors and internal associates.