I currently volunteer as the Director of Information Technology for One Bread. My duties include, helping mentor all levels of the department, contribute to business decisions, hands on help, and more. I feel very fortunate to help such a cause.

Working at Wowza I have overseen many things from rebuilding the security practices of the company to the overhaul of processes and evolution of systems. I am the main point of contact for all software systems and all facilities related systems. I maintain and update systems with the assistance of my help desk team as well as configure and update security setups. Together we maintain documentation, provide training, and work to reduce the software sprawl for all systems for Wowza. I am also the main point of contact for all Security related elements for the company, meaning I work with the whole company to maintain our SOC2 compliance. I have added and upgraded Single Sign on setups, created DR plans, migrated MDM tools, networking in the office, and much more. I maintain a large variety of tools including Intune, JAMF, Kandji, AWS, Azure/Entra AD, AD, Google Workspace/Cloud, Office 365, 1password, LastPass, Keeper, Dashlane, Bitwarden, Lucidchart, Adobe, Atlassian products, Draw.IO, New Relic, Github, SOC Compliance Standards, and much more.

Qualia purchased my previous employer of Adeptive Software in January of 2020 and requested that I be kept on to help build and design the IT Department for Qualia. My position was somewhat of a Swiss Army Knife as I helped in all aspects of the department/company. I was promoted to Manager after successfully building an IT team for Qualia. I managed and mentored 5 help desk members as well as 3 deskside techs and assisted the Systems Administrators. This included systems including but not limited to Office 365, a Hybrid AAD, Intune/Autopilot, Google Workspace, Zoom, Slack, LastPass and more. These systems all needed up to date documentation and "Use Case" policies that I developed and built with my team. I worked hard to dial in spending and track the team's SLA targets to develop better and smarter work habits.

Tasked with a role to build a Help Desk team of varying skill levels and to continue to build out support systems for the company. Designed and documented process and guidelines for the team as well the company in areas such as retention policies, MFA and password requirements and many other areas. I also traveled from site to site to assist with the physical buildout of each office location. This position helped me to gain Admin experience in Azure, Google Workspace, LastPass, 1Password, Atlassian, Adobe, JAMF, Microsoft Intune, Active Directory, Meraki, Eagle Eye, Brio, Logmein, Connectwise, Zoom, Goto Suite, Slack, and more.

In charge of managing, updating, monitoring, and maintaining all internal infrastructure for Adeptive Software as well researching and implementing strategies and tools to better the security and standardization of computing tools used. This includes, but is not limited to, all hardware, Cisco/Fortigate/Meraki firewalls, Ubiquity/Cisco switches, Ubiquity wireless security, networks, Windows software, and services used to create and support the Resware software platform. Monitoring of patches and updating current equipment through WSUS, Connectwise and Microsoft Defender ATP to improve our security stance is also a daily responsibility. Current tools include, Fortigate Firewalls, Forticlient VPN, Cisco ASA, Anyconnect VPN, Slack Admin, Goto Meeting Admin, Microsoft SQL, Visual Studio, Linux Admin, IIS Admin, Office 365 Admin, Gsuite Admin, WSUS Admin, Microsoft Defender ATP Admin, Active Directory Admin, JAMF, Connectwise, Hyper-V Server and Desktop Admin, Veeam Backup Solutions Admin, Synology NAS Admin, and Ubiquity Network Device Management. Budgeting and laying out plans of attack for the entire year are also included in my duties in order to keep the IT Department operational.

I was the main point of contact for support in diagnosing, repairing, upgrading, and monitoring all of equipment, both Mac and Windows based throughout the company. I would troubleshoot problems and solve user issues in order to ensure that the company could run in optimal and stable health. I serviced all back-end equipment including server maintenance, PBX Phone Systems, Firewalls, Switches, and Routers. I used Windows, Mac OS, Active Directory, Exchange, Microsoft Office 365, and more in order to keep the company operational.

Only in house point of contact for Desktop troubleshooting and support, other two IT Software Designers were remote based. Handled most day to day support as well as managed inventory of Active Directory users, PCs and AV Equipment.

I was a point of contact for support in diagnosing, repairing, upgrading, and monitoring all of the equipment, both Mac and Windows based throughout the company. I worked on and with Windows, Mac OS, Active Directory, Exchange, Microsoft 365, Adobe Creative Cloud, File Maker, OMP, BOSS, CrushFTP, Process Maker and more in order to keep the company operational.

My job at Biemedia was to coordinate and manage all traffic requests for interactive advertising and work with sales to give the client and agency a point-of-contact person for schedule requests, reports, and creative assets. I tracked campaign deadlines, keep the original strategic direction of the campaign and worked internally to attain all required documentation in order to set up digital campaigns within the ad platform in order to meet the deliverable date. This required focus and constant attention to detail while still keeping tabs on all projects at once. This was accomplished by giving instructions in a timely manner to the QA team to make for a smooth and quick delivery of the final project.The majority of my position was to manage live campaigns, including weekly quality assurance reports, troubleshoot any technical issues, and deliver the product within the specified SLA.