David Shinn Email & Phone Number

Niceville, Florida, Us

As the Chief Operating Officer, I spearheaded transformative initiatives at The Legacy Cabinet Company, enhancing operational efficiency and customer satisfaction. I introduced a dynamic configured price quote platform, streamlining order entry and reducingsubmission errors.I developed robust Standard Operating Procedures (SOPs) with innovative templates, fostering procedural clarity.Moreover, I led the implementation of the company's premier sales forecast and budget plan, along with standardized job descriptionsand salary ranges.In my role, I initiated the first-ever strategic planning process, cultivating a forward-looking approach to business development. I have managed HR and all Operations units, conducting operational analysis and re-engineering processes for organizational excellence.

Ponte Vedra, Florida, Us

In my role as a Senior SAPB1 Business Consultant at Effective Computer Solutions, I played a pivotal role in revolutionizing operations. I developed the inaugural Help Desk platform, fostering improved collaboration and accessibility for internal and external customers. Additionally, I instituted task-based assignments for internal teams, revolutionizing workflow structure and enhancing management oversight.I engineered considerable revenue growth through the integration of cutting-edge analytics and led a groundbreaking strategic planning initiative for short and mid-term success. I conducted skill set analyses and reallocated resources for a more productive andwell-aligned workforce. Furthermore, I formulated and executed a detailed plan for the smooth transition of the CEO/Founder from daily operations to a well-planned retirement.

Recruited to deliver executive operational leadership for a high-growth, multimillion-dollar, protective athletic apparel startup with 50+ personnel, a strong U.S. and global market presence and little formal operating structure. Direct B2B/B2C customer support, procurement, a two-facility distribution operation, a manufacturing site producing 20% of products, and IT. Manage a senior leadership team of 12 with oversight of 33 additional employees and a combined budget of $5M. Tapped to take on interim executive leadership role over marketing department. Led implementation of the company’s first ERP system, SAP Business One, refining business processes to meet SAP best practices, creating process documentation, and rolling out SAP HANA business intelligence tool. Revamped B2B distribution operations, launched 80K sf distribution center and improved on-time dealer shipment 85% and on-schedule custom order shipment 95%. Delivered an 80% improvement in B2C order fulfillment service level by transitioning to a warehouse with a pick module/racking to form a streamlined, structured distribution environment. Introduced/facilitated an enterprise strategic planning process. Implemented company-wide best practices, business modeling, process documentation, performance metrics, and clearly defined job functions. Restructured marketing department to drive data-driven decision making, established a robust customer support operation, and created/staffed IT department handling network and SAP administration, email, telephony, and asset management.

Peachtree Corners, Georgia, Us

Named VP-level successor for customer support department and tapped for lead role in GENI (Good Enough Never Is) initiative for this manufacturer/distributor of sports equipment/apparel and subsidiary of $2.2B Mizuno Corporation Japan. Spearheaded establishment of a cost-saving inside sales organization supporting all three divisions (Diamond Sports, Running, and Golf) in tandem with senior leadership and KPMG consulting team. Concurrently continued to manage key account customer support operations comprising 50+% of annual revenue. Partnered with sales organization to create a tiered account system and created JD Edwards category codes to classify new account structure and enable sales rep designation, commissions/bonuses, and metrics reporting. Designed pilot program to implement inside sales organization for the largest division prior to companywide rollout.

Peachtree Corners, Georgia, Us

Directed five key account reps and supervised two managers and 30+ call centers performing all order fulfillment activities for 50 strategic accounts—including Target, Wal-Mart, and Dicks Sporting Goods—spanning all three divisions and generating 50+% of the total company sales revenue. Challenged with transforming operations and improving department productivity with significant staff turnover and high chargeback volume due to contract compliance failures. Managed P&L for a $1.5M department budget. Initiated and led transition from an in-house to a leading third-party EDI provider, reducing annual compliance chargebacks by 88% and IT payroll by $100K. Defined business needs, identified EDI vendor, and secured board approval. Reduced employee turnover from 25% annually to zero, developed a database to track bulk ordering, created scorecards, conceived/implemented a customer connection program, and assembled/led team in the implementation of advanced pick/pack/ship process for large retail accounts. Key member of project team that created virtual branch plants in existing distribution center to isolate inventory by account for three top customers.

Peachtree Corners, Georgia, Us

Supervised eight-agent call center, and promoted in 18 months to direct daily operations of three divisional call centers with 22 employees at peak. Monitored and managed staff performance, department budget, phone/technical systems, and the development of strategic and disaster recovery plans for call center operations. Led consolidation of three call center operations into a single contact center with a new reporting structure and introduced new technologies, resulting in industry-leading call center performance metrics: increased inbound call volume capacity 55%, reduced outbound call volume 71% and average call time 24%, and cut average wait time to 18.5 seconds and abandoned call rate to just 0.35%. Established multichannel call center capabilities, including new VoIP and IVR (interactive voice response) systems, increased website functionality, and a sales automation tool.

Peachtree Corners, Georgia, Us

Analyzed/scrubbed sales orders, created sales/pricing programs, and supervised two personnel; expanded role to concurrently take on order fulfillment specialist role for Golf division.

Peachtree Corners, Georgia, Us

Call Center Rep, Diamond division

Bachelor'S Degree, Bachelor Of Arts In American History Studies

Logistics, Materials, And Supply Chain Management