AeroLeads people directory · profile
Shinof M P Email & Phone Number
Co-Founder
at
The Smart Language
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Who is Shinof M P? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Shinof M P is listed as Co-Founder at The Smart Language, based in Niederanven, Luxembourg. AeroLeads shows a matched LinkedIn profile for Shinof M P.
Shinof M P previously worked as Co-Founder at Intgen.Ai and Co-Founder, CEO at Lsquared.Ai. Shinof M P holds Mba, Finance,Operations from Indian Institute Of Management, Calcutta.
Company email context
Email format at The Smart Language
This section adds company-level context without repeating Shinof M P's masked contact details.
The Smart Language
Review company-level records connected to Shinof M P before choosing the right outreach path.
Profile bio
About Shinof M P
Customer Experience & Operations leader with over 15 years of experience driving supply chain transformation, leading and scaling operations, talent development, planning & analytics and Program Management. Excellent track record as an analytical leader with ability to select, train and develop high performing teams across Europe, Middle East and India. Demonstrated ability to think big, hire & develop the best talent and execute flawlessly across worldwide customer fulfilment organizations.In my current role as Head, customer experience- Amazon Transportation that I hold since 2019, I lead a cross functional program across customer fulfilment network. spread across fulfilment centers and transportation logistics, driving delivery across all customer experience metrics. The function drives fulfilment strategies and execution to achieve customer delight across millions of Amazon EU customers spread across the 7 EU market places. In my prior role with Amazon('14-'19), I led a supply chain transformation project centralizing production planning across Europe, helping establish a pan EU fulfilment organization that allowed us to scale the business while delivering bar raising customer experience. Here, I have developed processes and systems to consolidate supply planning, integrating with customer demand to enhance quality and speed of customer promise. In my roles with Amazon Customer Service('11-'14), my primary responsibilities were leading workforce management for the worldwide customer service organization spread across 25 contact centers globally, scaling Amazon UK customer service operations in India, Customer Service capacity planning and support for new country launches in India (Amazon.in) and Customer Experience improvement as measured by reduced contact rates/defect reduction & improved efficiencies.My experience across customer services and customer fulfilment has given me a unique perspective to the customer mind and how consistent delivery on promises builds an enduring engagement model. I thrive in building solutions to scale and am a huge proponent of continuous improvement culture through active feedback loops. While these experiences have made me a significant contributor to my business, I take particular pride in my ability to lead and develop talent.Industry Verticals – E commerce, Automotive Manufacturing, Building Automation systems.
Current workplace
Shinof M P's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles
Shinof M P work experience
A career timeline built from the work history available for this profile.
Co-Founder
Current
Jun 2024 - Present
Co-Founder, Ceo
Current
Dec 2023 - Present
Senior Director, (Global Head) Supply Chain Planning
Building a network of connected assets to enable the Global Integrator vision @ Maersk
Jan 2022 - Apr 2024
Head, Operations Planning
Led operations planning for Amazon customer fulfilment operations in Europe, business partnering EU Operations and Finance leadership on Customer Fulfilment strategy and execution. The function drives medium to long term supply chain strategies, operations planning & execution across EU marketplaces.Key Accomplishments:• Centralized supply chain production planning leading a team of 50 planners, program managers optimizing European region fulfilment delivering 4X volume growth at… Show more Led operations planning for Amazon customer fulfilment operations in Europe, business partnering EU Operations and Finance leadership on Customer Fulfilment strategy and execution. The function drives medium to long term supply chain strategies, operations planning & execution across EU marketplaces.Key Accomplishments:• Centralized supply chain production planning leading a team of 50 planners, program managers optimizing European region fulfilment delivering 4X volume growth at improving cost per unit metrics.• Labor Planning strategy and execution for Amazon EU managing 200,000 workforce staffs across five market places and eight operating regions in Europe.• Supported a massive 4X topology expansion project for Amazon EU through integrated supply chain and planning process. • Program managed event day (Prime day, Black Friday etc.) operations planning execution, the largest summer sales event for Amazon, driving fulfilment strategy jointly with supply chain, transportation teams to drive 100MM+ USD in recurring fulfilment cost savings. Show less
Sep 2014 - Dec 2021
Pathways Operations Manager
Operations Management across 25 contact centers worldwide, both internal and outsourced, to deliver customer service tenets for Amazon businesses including consumer retail, digital, audible etc. across the globe. Responsibilities included long term financial planning, operational performance reporting, staffing and outsourcing management. Set up and established capacity planning work flows for Amazon India customer services and managed its expansion to a 20k+ headcount operation. Key… Show more Operations Management across 25 contact centers worldwide, both internal and outsourced, to deliver customer service tenets for Amazon businesses including consumer retail, digital, audible etc. across the globe. Responsibilities included long term financial planning, operational performance reporting, staffing and outsourcing management. Set up and established capacity planning work flows for Amazon India customer services and managed its expansion to a 20k+ headcount operation. Key Accomplishments:• Amazon India customer services launch: Developed CS KPI, contacts forecasting methodology, headcount planning and outsourcing strategy for Amazon IN CS establishing a stable capacity planning organization to support the exponential growth.• Launched multiple customer service site operations to address massive expansion of customer service operations.• Optimized operations workflow to drive efficiency and reduce inefficiencies in the worldwide customer services network spread between captive and outsourced contact centers realizing 100M+ in recurring annualized cost savings.• Managed Customer service Operations for a team of 500 customer service associates to successfully deliver world class customer service for Amazon.co.uk.• Spearheaded implementation of new workflow processes and tools that helped consolidate network capacity and resource optimization through a real time command centre operation.• Developed a strong team of leaders to ensure consistency of leadership and process improvements. Show less
May 2011 - Sep 2014
Summer Intern
Summer Intern with Ge, Bangalore. Devised pan India product strategy for one product line. Undertook a detailed study on the Indian security business and its future prospects.
Apr 2010 - Jun 2010
Product Engineer
Managed the sales and business development activities of fire Alarm Systems in the MENA region including channel partner development, project placement and brand management. Initiated and launched new products based on market feedback and supported distributor network through supply chain coordination and planning activities.
Apr 2007 - Apr 2009
Assistant Manager
2004 Graduate Engineering trainee- Worked with Customer service, Product design teams in the capacity of an assistant manager.
Jul 2004 - Feb 2007
4 education records
Shinof M P education
Mba, Finance,Operations
Msc International Finance, International Finance
B-Tech, Engineering
Education record
Hill Top Public School
FAQ
Frequently asked questions about Shinof M P
Quick answers generated from the profile data available on this page.
What company does Shinof M P work for?
Shinof M P works for The Smart Language.
What is Shinof M P's role at The Smart Language?
Shinof M P is listed as Co-Founder at The Smart Language.
Where is Shinof M P based?
Shinof M P is based in Niederanven, Luxembourg while working with The Smart Language.
What companies has Shinof M P worked for?
Shinof M P has worked for The Smart Language, Intgen.Ai, Lsquared.Ai, A.P. Moller - Maersk, and Amazon.
How can I contact Shinof M P?
You can use AeroLeads to view verified contact signals for Shinof M P at The Smart Language, including work email, phone, and LinkedIn data when available.
What schools did Shinof M P attend?
Shinof M P holds Mba, Finance,Operations from Indian Institute Of Management, Calcutta.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial