Assisting with day-to-day operational processes & and coordination with internal teams.  Provide accurate and relevant information to resolve customer queries or issues.  Experience in planning and managing pre-employment screening, recruitment and selection & and training of staff.  Communicating with the tenant regarding the tenancy, Rent payment and maintenance issues.

ST 2022  Manage phone calls and correspondence (e-mail, letters, packages etc.) & and Admission Marketing.  Maintains office staff by recruiting, selecting, orienting, and training employees.  Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results  Manage online and offline classes, online exam booking, study abroad programs & Nurses recruitment.  Organizing events and taking admissions from direct walk ins and social media.

Manage daily operations of various SMART hotels and ensure adherence all OYO Operational Procedures and guidelines.  Drive revenue by ensuring all bookings are being billed in the OYO tab and no booking is slipping or being misappropriated by the PM/Owner.  Ensure cluster performance of Cx metrics against target.  Develop a loyal customer base to drive walk-in revenue and help achieve P&L targets for the cluster.  Ensure quality standards to promote repeat business Meet with owners to solve for complex owner issues / painful owners and resolve any escalations.

Overseeing the functioning of all departments like the Front office, security, housekeeping and others.  Being available 24/7 to resolve any urgent queries or situations.  Overseeing the budget to ensure that costs do not exceed revenues, managing marketing and all reservations.  Scheduling staff members’ work hours and coordinating with other departments and Managing the Restaurant.  Working with the front office staff to ensure that all guest requests are handled properly and in a timely manner  Monitoring occupancy rates and room rates to ensure that profits are maximized  Recruit, train and monitor staff performances as well as manage payroll.

 To provide an administrative/general office support service to Staff, Visitors and Residents.  Monitor procedures followed in the administration office which include admission, fee collection, attendance, recruitment, salary payments, university & exam works, purchases and procurements, accounts, audits and any other matters related to the administration of the institute.  Organizing and managing schedules and calendars for staff, managers, and senior-level officers.

 Answering incoming telephone calls from prospective and existing guests, Taking and managing entire reservations.  Handling problems or complaints from guests, and resolving issues through interaction with staff members  Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures.  Verify and collect guest payments and identification, ensuring all procedures are followed.  Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.