Shinu Thomas Email and Phone Number

Analyze and define clients' business strategy and determine system architecture requirements to achieve business goals.Develop the conceptual technical design Lead, implement and own the end to end solution on PROS Control, PROS Smart CPQ and PROS Agreement.

•Experience on Development and Operational support activities, attending day-to-day user requests, application alert monitoring, health checks and incident management, preparing and maintaining operational activities documentation.•Responsible to own and attend to end user requests, system alerts and take proactive steps to resolve issues. •Provide L1, L2 and L3 production support•Full Accountability on support applications 24 X 7 by meeting SLA•Responsible for Incident Management, Change Management, Problem Management, Oracle SR management, Stakeholder communications, etc...•Co-ordination with enterprise infrastructure teams for implementation of changes from lower to PROD environments•Providing analytical and technical guidance to the team and recommend and/or take action to direct the analysis and solutions required and coming up with a plan to automate operational activities.•Setting up discussion with Oracle team and getting the solution as the environment was unstable and provided a route map to the team to implement the suggestions recommended by Oracle to stabilize the environment.•Managing the external contractor for their billing, timesheet management, budget approvals etc. •Developed a set of APIs for communicating with the OAM for authentication and authorization using the IGF (Identity Governance Framework) framework to substitute the relevant operations of OIM. consumed by Online Banking, Mobile and Tablet banking applications. •Involved in all the stages of SDLC • Part of the world's largest corporate training center, GEC, Mysore and was evangelising on the technologies JAVA, JEE, C, RDBMS, Oracle PL SQL, Agile Scrum •Travelled to different Development Centers to handle sessions •Handled a training at Monterrey DC, Mexico

Worked as a lecturer handling C, Java, Analysis of Algorithms, Client Server Computing and Data Structure courses.