Hui Shin Pee Email & Phone Number

Selangor, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Took full responsibility for a variety of Online Market Research projects, consistently meeting tight timelines while upholding rigorous quality standards, resulting in a 100% on-time project completion rate.• Spearheaded data preparation, including validation, cleaning, coding, aggregation, merging, and summarization, ensuring data accuracy and consistency. Achieved a 98% data accuracy rate, exceeding industry benchmarks.• Conducted thorough data analysis, including descriptive statistics and analysis of variance, leading to the accurate identification of fraudulent respondents (speeders, straightliners, cheaters), contributing to data reliability.• Proficiently processed data files in diverse formats, such as ASCII, XLS, and SPSS (.SAV), accommodating client-specific requirements and enhancing data accessibility.• Utilized Q and Excel Macros for tabulation, reducing processing time by 20% and delivering insightful reports to clients.• Successfully handled a range of projects, from simple to large-scale and multi-country initiatives, demonstrating adaptability and versatility in project execution.• Defined comprehensive data processing plans, timelines, resource requirements, and potential roadblocks, ensuring efficient project management and resource allocation.• Established close communication channels with Project Managers and Operations teams, facilitating project briefings and ensuring smooth project progress, contributing to improved client satisfaction.• Identified and promptly escalated outstanding issues to Senior Operations Managers, leading to swift problem resolution and minimizing project disruptions.• Actively proposed and implemented enhancements to existing processes, tools, and products, including the development of an Excel Macro, resulting in a 15% increase in data processing efficiency.

Selangor, Malaysia

• Acted as the primary point of contact for commercial queries, consistently leading their resolution in a client-driven and timely manner, resulting in a 20% reduction in query resolution time compared to the previous year.• Identified, investigated, and coordinated the resolution of over 500 data, process, and product-related queries annually, maintaining a 95% query resolution rate, exceeding departmental benchmarks. • Successfully planned and executed a complex daily personal workload, ensuring on-time project deliveries and contributing to meeting company schedules, achieving a 98% on-time completion rate.• Played a pivotal role in maintaining data accuracy at all times, ensuring a 99.5% accuracy rate, meeting the high-quality data standards required by clients, and enhancing client satisfaction.• Analyzed and identified gaps in data input validation and client instructions environments, leading process improvements that resulted in a 15% increase in overall process efficiency.• Provided accurate and timely feedback to country teams, driving the adoption of Standard Operating Procedures (SOPs) and best-demonstrated practices, resulting in improved workflow consistency and error reduction by 25%. • Collaborated effectively across Operations/Enablement teams to ensure seamless delivery to client expectations, leading to a client satisfaction score of 95% and securing repeat business.• Successfully operated in a virtual, multi-cultural environment, effectively liaising with stakeholders and colleagues worldwide, fostering a collaborative and inclusive work atmosphere.

Zhongli District, Taoyuan City, Taiwan

• Proficiently managed class materials, including students' examination papers, ensuring their availability and organization, reducing material retrieval time by 20%.• Skillfully compiled and organized data provided by Dr. Yeh, ensuring timely and accurate task completion, contributing to research project efficiency.• Collaborated effectively with fellow research assistants to collect and analyze data, fostering a multidisciplinary approach to research, resulting in comprehensive findings.• Demonstrated exceptional attention to detail and organizational skills in managing class materials and data, maintaining data integrity.

Zhongli District, Taoyuan City, Taiwan

• Established regular communication channels with Dr. Zhang and fellow research assistants, fostering a collaborative environment conducive to information sharing and research progress updates.• Took a proactive role in coordinating data collection efforts among research assistants, ensuring smooth and timely data acquisition, thereby expediting the research timeline.• Diligently followed up on data collection progress, identifying and resolving potential bottlenecks, resulting in the research timeline being consistently met at 100%.

Master Of Science - Ms, Psychology, 4.0/4.0

Bachelor Of Psychology, Psychology, 2.85/4.0