● Managing Clients relations and resolving issues as quickly as possible.● Maintaining professional and productive relationships with the clients.● Setting up meetings with clients and answering clients queries.● Addressing technical issues and coordinating with internal IT team to seek resolutions● Coordinating with clients for scheduled calls/ Issues and Tickets.● Coordinating with FPRs and Team Leads for the ticket status.● Coordinating with Helpdesk, Database Team and Development team in regards to issues raised by clients and ensuring their closures on time.● Reporting escalation to the Managers and generating reports for the same

- Online Marketing- Tele calling for US processes- Developing website for Affiliate marketing processes- Search Engine Optimization

- Generating Daily Call centre reports (Bookings/Sales/Forward forecast/ Reps Report)- Maintaining the Call centre Intranet application and updating Databases- Assisting in developing front-end for new developments- Importing Marketing data into the system.

- Maintain full recruiting life cycle/end-to-end recruiting. - Obtain job orders from their network of clients and contacts.- Recruit, interview, evaluate and conduct reference checks to determine qualifications.- Evaluate, match and prepare qualified candidates that match client demand.- Ensure client satisfaction by supplying clients and candidates excellent customer service and expected results.- Proactively develop applicant database via active recruiting, obtaining referrals and re-activating candidates.- Negotiation of client fee structure and candidate offers.- Establish strong candidate relationships.

- Designed and Developed Preventive Health Care Management System - AUXIDIN.- Designing Websites using HTML, HTML5, CSS3, Javascript and PHP.- Designing Logos, Posters, Advertisements, Brochures, Newsletters, Magazines, Flyers using Photoshop and CorelDraw.- Keeping tract of email correspondences from the Server Hosting Company for any technical issues and follow up the same with them in resolving the issues.- Conducting Interviews.

- Developing SQL Database using SQL Server 2008.- Developing Front-end for the database using .Net technologies.- Developed an application to Transfer data from excel files to the normalized tables as per the requirements.- Developed an Data Entry Application for the Date Entry Staff.- Keeping Track of all DNDs.- Mass-emailing.- Uploading data to Predictive Dialer and downloading reports after calling and updating the database.- Coldline and OPC marketing Reports (Daily, weekly, Monthly and Yearly).- Cleaning up database to eliminate the occurrence of duplicate names, wrong numbers etc- Preparing data for telemarketing manager to hand out to reps so that they can start calling. Once completed and reps hand over the lead sheets back, proper keying in of data is required to denote total no of interested, not interested, dead nos. etc.- Ensuring that all the marketing data is inputed properly into the systems.- Take note of all “Not Interested” and “Do Not Call “clients and ensure that they are not repeated in the data given out to reps.- Update additional information given by telemarketing rep i.e. email address, mobile number etc- Organizing the database into respective clubs, total no of leads generated.- Merging all database so we are able to search by city, club, age, occupation, nationality etc- Liaising with Bali office (Indonesia) to update main database.- Downloading data from the online directory and issusing for calling.- Mass-emailing of international and domestic data and generating reports of the same.- Keeping track of skype program and generating reports for the same.