Shiny Sequeira Email & Phone Number

Dubai, United Arab Emirates

Bangalore

- Responsible for receiving, processing, investigating, and resolving customer disputes, fraud cases, and legal compliance issues. Report and reconciliation of disputes as well as minimizing risk and loss.- Communicating directly with our members via email, and assist them with keeping them safe and enforcing our User Agreement and Privacy Policy.- Handle manager and team escalation via call and email.- Mentoring and training of other specialists as well as new joiners- Managing end to end quality of the team, which includues - quality audits, coaching, performance improvement

Bangalore

- Responsible for researching and resolving all issues related to Terms of Service violations.- Effectively identifying problems and trends which will help protect members from the dark side of the internet world.- Communicate effectively and concisely with members to help resolve cases in written form.- Assist in day-to-day risk-related job functions including risk reporting and other duties as needed.- Maintain and promote a positive attitude while meeting productivity goals.- Ensuring LinkedIn's User agreement is understood and followed thoroughly by our members.- Review and approve sponsored and basic ads which go on the platform- Collaborating with the appropriate stakeholders to protect our members proactively.

Bengaluru Area, India

Bengaluru Area, India

- Responsible for researching and resolving all issues related to Terms of Service violations.- Effectively identifying problems and trends which will help protect members from the dark side of the internet world.- Investigate member requests to close down deceased member profiles, Fake profiles and impersonating profiles.- Communicate effectively and concisely with members to help resolve cases in written form.- Assist in day-to-day risk-related job functions including risk reporting and other duties as needed.- Maintain and promote a positive attitude while meeting productivity goals.- Coordinate with the legal department in cases which are highly time sensitive.- Ensuring LinkedIn's User agreement is understood and followed thoroughly by our members.- Collaborating with the appropriate stakeholders to protect our members proactively.

Bengaluru Area, India

Credit Derivatives – Trade Management Team (Settling and pre-confirmation of Credit Derivatives and Mortgage trade)Credit Derivative (CD) Operations sits within Derivative Operations and supports trading and sales personnel across multiple products and regions. The CD Flow Operation team manage the post execution processing of Derivative trades across products such as CDS, Index, Mortgage & Loan CDS. Also manage Settlements for Rothesay Life.

Bengaluru Area, India

- Contributed to the BAU of the team by running time sensitive reports globally.- Worked on 3 projects to help improve efficiency within the team and to help reduce manual touch.- Built a macro which would perform a 2 hour task in 5 minutes, saving almost all of the time taken to create the report.- Shadowed and practiced work related to Credit Derivatives.

Bachelor Of Commerce (B.Com.), Finance And Human Resource, First Class

Activities and Societies: Western Dance Association, Choir

Icse, First Class

Activities and Societies: Throw Ball, dance team, choir team, elecution