Gleb Shipachev Email & Phone Number

Moscow, Ru

Russia

Key Responsibilities:* Conducted business analysis for medium and large enterprises, including market analysis, trend research, case studies, and hypothesis formulation.* Developed digital transformation strategies for clients across various industries.* Created and maintained business process models using UML and BPMN.* Trained colleagues to use PlantUML for efficient process documentation.* Developed CJMs and user flows to identify growth opportunities.* Worked with cross-functional teams to analyze client needs and define solutions.* Participated in the development of solutions from concept to implementation and support.Key Projects:– Retail Company Audit: * Conducted 14 interviews with CEO and top-level executives. * Prioritized processes for automation and mapped out "as is" IT architecture. * Identified bottlenecks, developed project roadmaps, and created a digital transformation strategy. * Developed an express audit methodology, which is now being applied to a transport company.– Airport Digital Transformation Project: * Designed B2C and B2B CJMs to enhance customer experience and optimize operations. * Developed and tested hypotheses for improving business processes and digital services.Other Responsibilities:* Described business and functional requirements. * Wrote user stories.* Documented API interactions.* Managed documentation and knowledge base in Confluence.* Formed backlog tasks in Jira.* Prepared project presentations and data visualizations.

St Petersburg, St Petersburg City, Russia

𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬:- Development of an educational platform - marketplace + LMS (Odin, Moodle)- Development of landing pages for educational programs- CRM system (process optimization)𝐓𝐚𝐬𝐤𝐬:- 70% of the tasks are business analytics, 30% are Project Manager;- Coordination of the work of the team (20+ people) on the development of an educational platform from idea to implementation, testing and support;- Formation and collection of business requirements;- Development of specifications for marketing, design, development and other teams;- Optimization of processes using BPMN, DFD and UML;- Support for existing documentation (instructions, error reports, interaction diagrams, etc.).𝐑𝐞𝐬𝐮𝐥𝐭𝐬:- Correctly developed requirements and specifications helped to achieve a conversion rate of more than 11% 3 months after launch;- Created and managed a system of 5 dynamically information panels, organize a data storage system and end-to-end analytics. This helped to save approximately 18 working hours per month on management and operational access of 100 employees to product information.;- CPM processes have been optimized: algorithms for sending emails and messages on social networks have been developed, and an automatic call system has been integrated. This resulted in a 3% increase in the number of organic leads in the first month, 25% increase in advertising leads, and a 46% decrease in lead acquisition costs.

Saint-Petersburg

- Teach Python to students of various levels, including beginners and advanced learners;- Conducted practical classes to help students apply programming concepts and write code;- Checked homework assignments and test papers to assess students' understanding of the material; - Conducted individual consultations to help students overcome difficulties and improve their skills; - Facilitated class discussions to encourage students to share their knowledge and ideas with one another;- Created engaging learning materials, including exercises, quizzes, and projects, to keep students motivated and interested; - Monitored students' progress and provided regular feedback to help them achieve their learning goals;- Collaborated with colleagues to improve teaching methodologies and share best practices.

Saint-Petersburg

𝐓𝐚𝐬𝐤𝐬:- Analysis of business processes and customer feedback to optimize operations;- Create reports and visualizations for internal stakeholders, allowing you to track key indicators.𝐑𝐞𝐬𝐮𝐥𝐭𝐬:- Compiled a report based on customer feedback on the use of the bank's mobile application;- Based on the data from the last marketing campaign, I made a report and an interactive dashboard in PowerBI.

Saint-Petersburg

𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬:AR project "The cognitive reality "Kulibin"";VR project "Virtual audience";Learning system "The school navigator".𝐓𝐚𝐬𝐤𝐬:- Conducting market analysis, forecasting trends and researching competitors;- Creating a portrait of the target audience: including demographics, interests and behaviors;- Creating a database of contacts by region to facilitate targeted marketing efforts.𝐑𝐞𝐬𝐮𝐥𝐭𝐬:- Developed a promotion and development strategy for 3 projects;- Collected information about the target audience of competitors.

Master, Data, Culture And Visualization

I am engaged in Internet research, as part of the practice in the first semester, a project on semantic analysis of texts of news.

Bachelor, Business Informatics, 4.5

Faculty of Computer Science and Applied Mathematics. I wrote a research paper on gait recognition, published 2 articles, and led a group.

Bachelor'S Degree

Escola Superior de Comercio Internacional is a school of international trade. I took courses in team management, international business.