Ai Product Manager
Current
Aug 2023 - Present
Who is Shi Pan? Overview
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Quick answer
Shi Pan is listed as AI Product Manager at Haiper.AI at Haiper, based in Beijing, China, China. AeroLeads shows a matched LinkedIn profile for Shi Pan.
Shi Pan previously worked as AI Product Manager at Haiper and AI Product Manager at Happy Elements. Shi Pan holds B. Eng, Computer Engineering from Nanyang Technological University.
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Haiper
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Profile bio
About Shi Pan
• Highly effective IT Manager with 13 years of Management Experience in Project/Product Management, IT Service Management, Customer Support, Data Analysis;• Seeking positions in Online Product Management, Data Analysis, Project Management; • Managed team size as large as 80 people including Project Managers, Engineers, Customer Supports across the time zones;• Fast learner, extremely analytical, data driven and result oriented, passionate to apply new technologies to improve customer experiencesSpecialties:Data Analysis;Cloud Computing;IT Project Management;IT Service Operations;ITIL-Problem Management;Vendor Management;Process Improvements;Business Intelligence;SQL Server Performance Tuning;
Listed skills include Cloud Computing, Business Intelligence, Itil, Vendor Management, and 33 others.
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8 roles · 23 years
Shi Pan work experience
A career timeline built from the work history available for this profile.
Ai Product Manager
- Use AI and Data Science to improve revenue of games- Mange and design the Data Science Platform for Gaming Studios- Advocate AIGC products for Art Creators in Happy Elements
May 2020 - Aug 2023
Vp Of Platform & Operations
Partnership- Overall M&A Management and Cooperate Legal/Finance/Investment Strategy liaison- Overall program integration with AWSSales Operations- Process & System integration with AWS- Sales Partner Management strategy- Sales Incentive Program design- Freelancer Program strategyPlatform - CRM system design, management and data platform support- Service &.
Jul 2018 - May 2020
Senior Manager Analytics
*In-depth impact analysis on Product/Feature enhancement;*Data modelling and KPI management of entire organization;*Data Support Process Standardization;*Traffic quality monitoring on Marketing efforts, including all channels like SEO/SEM/CPC/CPM etc;*Day to Day Business Data Support;*Team management;
Oct 2015 - Jun 2018
Director Of Office 365
- Responsibility:
- (Team/People) Start from 0 to a team of 60 IT Operations Engineers and Customer Technical Supports in 1 year to provide the leading Cloud-Computing in China;
- (Incident Management) Responsible for 99.95% availability 24x7 and >95% customer satisfaction across China regions with strict customer SLA;
- (Problem Management) Drive analytical Post-Incident-Review as well as Service Improvement Process across various platforms using KPI measurements;
- (Collaborations) Collaborate with more than 20 international groups including Product, Security, Network, Data Center, Customer Service, Marketing, Sales and Commerce to smoothen the business process and IT Operational.
- (Process Management) Design, measure, simplify and enforce IT Ops Process & Tools (>130 process interfaces) within O365 Platform Operations and Microsoft;
Dec 2012 - May 2015
Program Manager
- Product + Project Management at Asia Technology Center:
- Design product features for Microsoft enterprise Healthcare solution products (Project Eureka/Brussels);
- Drive agile project execution by facilitating daily scrum meetings, bug triages, measuring project schedule and progresses;
- Analyze customer needs and feedbacks, drive feature/requirement discussions and deliver high quality Specifications with given cost constraints.
May 2011 - May 2012
Problem Management Lead (Senior Operations Manager)
Provide IT Application support (Tier 1/2/3) for Microsoft internal/partner users globally with focus on China/Japan/Asia Pacific time zones;Manage and host a team of 18 vendors across multiple ITIL functions;Outsource Management:----Gather, consolidate and translate business requirements into technical service requirements for IT service.
2007 - May 2011
System Analyst
- Provide technical support for internal Sales and Marketing applications across Asia-pacific regions focusing on Greater China region;
- Deliver regular onsite trainings for internal telesales forces for CRM systems (audience 100+), also provide ad-hoc onsite trainings for regional offices across China’s south/east branches;
- Generate Sales performance reports for key stakeholders to assist the business decision making;
- Provide troubleshooting and enhancement for Microsoft licensing services regionally and worldwide with global support teams including Microsoft SQL database, Access and web applications;
- Evaluate, design and implement regional database for operational efficiency;
- Participate in worldwide program management and customer service discussions to provide technical solutions with considerations of business processes;
2003 - 2007
~4 yrs
2 education records
Shi Pan education
B. Eng, Computer Engineering
Transferred, Applied Physics
FAQ
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Quick answers generated from the profile data available on this page.
What company does Shi Pan work for?
Shi Pan works for Haiper.
What is Shi Pan's role at Haiper?
Shi Pan is listed as AI Product Manager at Haiper.AI at Haiper.
Where is Shi Pan based?
Shi Pan is based in Beijing, China, China while working with Haiper.
What companies has Shi Pan worked for?
Shi Pan has worked for Haiper, Happy Elements, Sinnet Cloud, Tripadvisor China （猫途鹰）, and 21Vianet Group Limited.
How can I contact Shi Pan?
You can use AeroLeads to view verified contact signals for Shi Pan at Haiper, including work email, phone, and LinkedIn data when available.
What schools did Shi Pan attend?
Shi Pan holds B. Eng, Computer Engineering from Nanyang Technological University.
What skills is Shi Pan known for?
Shi Pan is listed with skills including Cloud Computing, Business Intelligence, Itil, Vendor Management, It Service Management, Program Management, Microsoft Sql Server, and It Operations.
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