- Use AI and Data Science to improve revenue of games- Mange and design the Data Science Platform for Gaming Studios- Advocate AIGC products for Art Creators in Happy Elements

Partnership- Overall M&A Management and Cooperate Legal/Finance/Investment Strategy liaison- Overall program integration with AWSSales Operations- Process & System integration with AWS- Sales Partner Management strategy- Sales Incentive Program design- Freelancer Program strategyPlatform - CRM system design, management and data platform support- Service & Product Design to support business strategy

*In-depth impact analysis on Product/Feature enhancement;*Data modelling and KPI management of entire organization;*Data Support Process Standardization;*Traffic quality monitoring on Marketing efforts, including all channels like SEO/SEM/CPC/CPM etc;*Day to Day Business Data Support;*Team management;

Responsibility:• (Team/People) Start from 0 to a team of 60 IT Operations Engineers and Customer Technical Supports in 1 year to provide the leading Cloud-Computing in China;• (Incident Management) Responsible for 99.95% availability 24x7 and >95% customer satisfaction across China regions with strict customer SLA;• (Problem Management) Drive analytical Post-Incident-Review as well as Service Improvement Process across various platforms using KPI measurements;• (Collaborations) Collaborate with more than 20 international groups including Product, Security, Network, Data Center, Customer Service, Marketing, Sales and Commerce to smoothen the business process and IT Operational efficiency;• (Process Management) Design, measure, simplify and enforce IT Ops Process & Tools (>130 process interfaces) within O365 Platform Operations and Microsoft;• (SLA/Vendor Management) Negotiate/review contracts with Microsoft, end-customers and service providers for optimal business benefit;• (Project Management) Prioritize, track and push all O36 projects execution;

Product + Project Management at Asia Technology Center:• Design product features for Microsoft enterprise Healthcare solution products (Project Eureka/Brussels);• Drive agile project execution by facilitating daily scrum meetings, bug triages, measuring project schedule and progresses;• Analyze customer needs and feedbacks, drive feature/requirement discussions and deliver high quality Specifications with given cost constraints.

Provide IT Application support (Tier 1/2/3) for Microsoft internal/partner users globally with focus on China/Japan/Asia Pacific time zones;Manage and host a team of 18 vendors across multiple ITIL functions;Outsource Management:----Gather, consolidate and translate business requirements into technical service requirements for IT service outsource ;----Design service quality measurements and implement the reports for monitoring;----Assist in IT service bidding process, provide process/system awareness trainings for local service providers;----Review biddings, and draft service contracts, drive the contact review process;Service Quality Monitoring and Management:----Monitor the service quality of regional Outsourced Call Centers (China/Japan, Infrastructure/S&M) as well as regional Onsite IT offices, and assist them to improve;----Analyze service qualities by conducting customer satisfaction surveys, incident reports, problem reports and system disruption reports;ITIL-Problem Management:----Facilitate problem management processes across all non-cooperate regions of Field IT (Asia Pacific, Greater China, Japan, Latin America, Europe) to: Drive down cost of IT maintenance; Improve process efficiency; Increase user satisfaction rating;----Adopt performance monitoring systems for the field systems;----Monitor and be responsible for overall service quality within Field IT (ERP: Sales, Services, Marketing, Administration) including their interactions and data-flows;Communication and Coordination:----Be the liaison between local IT team and global IT operations team;----Be the contact point of local IT for regional business stakeholders, and customers/partners of IT systems;----communicate “to-be” technical solutions for non-technical business audiences for feedbacks and refinement, and then revert back to IT development teams;Drive support adoption of Azure (Cloud) within IT Operations teams;

• Provide technical support for internal Sales and Marketing applications across Asia-pacific regions focusing on Greater China region;• Deliver regular onsite trainings for internal telesales forces for CRM systems (audience 100+), also provide ad-hoc onsite trainings for regional offices across China’s south/east branches;• Generate Sales performance reports for key stakeholders to assist the business decision making;• Provide troubleshooting and enhancement for Microsoft licensing services regionally and worldwide with global support teams including Microsoft SQL database, Access and web applications;• Evaluate, design and implement regional database for operational efficiency;• Participate in worldwide program management and customer service discussions to provide technical solutions with considerations of business processes;• Identify problems within dataflow proactively to prevent system issues;• Supply firsthand statistical analysis to assist regional business decision making to improve customer experiences.