• Manage a portfolio of projects for the Brand, providing visibility to business and technology leadership on the status, benefits, costs, and risks of new requests and in-process projects.• Supervise a matrix team of Project Managers, Architects, Solution Managers to deliver technology projects for the assigned Brand.• Act as the technology account executive, responsible for planning and overseeing a portfolio of technology projects from ideation to completion, including securing cross-functional alignment on project scope, benefits, cost, and timeline. • Effectively communicate capabilities roadmaps, solution roadmap and release plan to business partners, BTS leadership, architecture, and engineering teams.• Appreciate business strategies and the technology needs of the assigned Brand.• Identify current and emerging business needs and evaluate technology solutions to balance short term and long-term objectives.• Work with Patient services team on mapping patient journeys, identifying unmet needs of patients across the patient journey and conceptualize the technology solutions to address the unmet needs.• Work with a variety of partners to understand business requirements, build and maintain the product backlog, and successfully lead projects through their respective lifecycles.• Partner with data governance team to obtain appropriate approvals for data collection and usage.• Act as the liaison for the technology solutions team to the business stakeholder and BTS functional leads.• Manage relationships between clients involved, brokers services within BTS community on behalf of customers, coordinates system solutions.• Lead the creation of Brand specific data and technology roadmaps to support the strategic needs of the Brand.• Develop comprehensive project estimates and timelines by soliciting input and collecting feedback from all impacted stakeholders.• Provide risk assessment and help drive contingency plans.

Project: Salesforce Health Cloud, Omni-channel :This project aims at replacing a legacy application named Seranova, used by the Call Center Agents for enrolling patient in various programs.Enrolled patients are entitled to receive medical materials like Sharps Containers, Injection Training Kit etc. towards the use of flagship product , Humira. During the discovery phaes , I created as-is (current state) business processes flows using Swim Lanes and BPMN; I also created Use Cases for around 80 unique requirements. I create a proof of concept to automate some of the key use cases which was highly liked by the client. In the requirements phase, I worked with the users to gather requirements and exploding the Use Case Specification documents. This application will co-exist with another application in the same org in production used for dispensing Humira and conducting Insurance Benefit Verification for the patients and HCPs.Design encompasses following Health Cloud features : Patient health timeline, Patient Card / profile, Patient care team network, Clinical data model, EHR data model, HL7 compliant interface, Case Management with Omni-channelProject: Salesforce Social Studio :This project aims at integrating interactions on Facebook page with Salesforce such that the interactions with patients lead to creation of various database records in salesforce namely - Patient, Cases or Orders and leverage Omni-channel for assigning case to agents.In the current state, patients use Facebook page of Abbvie for various purposes including ordering entitled products and reporting adverse events. A team of agents process these requests manually and respond to the patients over FB. I created as-is (current state) business processes flows using Swim Lanes and BPMN; I also created Use Cases for around 80 unique requirements.

GFAS helps improve the quality of care for animals requiring sanctuary by accrediting sanctuaries based on worldwide standards of excellence, facilitating operational & financial support and enhancing effectiveness, recognition & collaboration.Project: For this client, I implemented end to end CRM functionality from scratch by installing and configuring the Non Profit Service Package. GFAS also wanted to manage the opportunities in SFDC however the donations towards opportunities were made in their public facing website. For providing a real time interface, I single headedly integrated their public facing website with SFDC application using REST API. With this implementation GFAS is able to manage their end to end sales processes within SFDC itself. GFAS is also be able to report on the donations and opportunity data using SFDC’s reports and dashboard functionality.

CIF is a not-for-profit organization that helps individuals with disabilities and their families access the skills and opportunities to realize full livesProject: For this client, I performed business analysis to provide functionality for optimizing their revenue stream. The requirement was to analyse the donors for each program and identify which donor has not consistently donated over last ten years. I wrote a trigger to achieve the functionality.

This project aimed at replacing a 3rd party app exchange product with a custom solution for long term cost saving and process optimization. ComEd used a 3rd-party AppExchange product on top of Sales Cloud application for prospecting, opportunity management and project management functionality. This app will primarily be used by ComEd engineers for assessment of energy consumption in customer sites/facilities. Responsible for projects from discovery through delivery, understand business processes and functionality of current applications, configure and customize Salesforce.com application, manage deployment, backup & refresh sandboxes, integrate SFDC with other 3rd party apps, examine time-based workflow and scheduled APEX queues, write APEX triggers where needed, import leads and contacts, monitor login history and Expanding or refining sharing rules, examine SFDC error and debug logs for any surprises, deactivate users, transfer record ownership and install SFDC and 3rd party application updates. As a BA, elicit requirements for enhancements from business users, create user stories in Jira, propose solutions, create mock-ups and facilitate internal and external showcasing sessions.

CPG Toolbox has created a Trade Promotion Management (TPM) system using Salesforce.com platform. The tool provides analytics, data visualization reports and real-time insights for one-tenth the cost of traditional TPM solutions.Project: For this client, I performed business analysis - gathered requirements from the business users, created mock-ups for the developers, created JIRA stories and creating the test cases and test scripts. Most importantly, I conducted the external show cases to the client.

ACI is a leading asset manager focused on delivering investment results and building long-term client relationships while supporting research that can improve human health and save lives.Project: For this client, I analysed the integration between SFDC and Eloqua for the marketing functionality and delivered the integration mapping document. The integration was implemented using Informatica Cloud. Eloqua is used to run their campaigns and the leads and contacts coming out of those campaigns were imported to SFDC through this integration. Also, I performed a system health check for their Salesforce implementation, took stock of and analysed all the customization & configuration and presented the analysis to the customer.

As a Credit Risk Administrator, I supported Corporate Finance process for loan disbursal / deal set-up process at GE for loans amounting from 5M USD to 100M USD.• Reduced 10% defects by automating and standardizing audit process using excel macros and six sigma techniques.• Performed review, analysis, interpretation and decomposition of executed deal agreements.• Designed and booked deal structures in ACBS application; updated KM repository• Created design documents of complex deal structures.• Performed initial funding of the booked deals as structured loans comprised of multiple products.• Ensured deal transition by collaborating with Portfolio Analysts to enable servicing through deal's lifecycle.• Assisted in reconciliation of troubled accounts by performing root cause analysis.• Monitored & reported on multiple financial and performance metrics.• Led metrics review meetings with client/business owners. • Accommodated addendum (change requests) to the initial deal setup documents and included them in the deal delivery before initial funding.• Worked with IT support team for Siebel CRM requirements and change requests.• Adhered to security and compliance norms for deals booking and disposal of deal documents.Achievements: Zero financial losses, timely set up of deals, timely funding and lowered defects Tools/Software: ACBS – Finance application, Siebel CRM, MS Excel, & KM application

In this role as a Process Developer, I supported Accounts Receivable (AR) team in the Vendor Financial Services process and:• Supported lease collections for GE-Vendor Financial Services (GE, VFS).• Performed conflict resolutions with customers.• Performed needed escalations of cross-functional and technology related issues. • Identified and fixed process gaps in form of lean ideas to improve process outputs.• Created business process documents.• Maintained and published MIS/dashboard for the team.• Trained new hires.• Acted as Team-building Activity Manager.Achievements: Minimized past-dues, achieved outstanding performance ratings, month after month leading to early promotion from Process Associate to Process Developer within 6 months instead of usual 18 months for the transition.Tools/Software: SAP Business Objects, Siebel CRM, Avaya