Shipul Patel Email & Phone Number

Lead business unit with responsibility for $100M+ P&L and over 800 technicians supporting infrastructure construction for large hyperscale clients within the datacenter industry.

Direct Line Global is recognized as a full-service provider of best-in-class design, integration, installation, maintenance and management solutions that empower the cloud for data center owners and providers.

Maryland

PROFESSIONAL SERVICES STABILIZATIONSERVICES TEAM TURNAROUNDS OVERSIGHT OF PROGRAM, DEPLOYMENT, & PROFESSIONAL SERVICES RESOURCES ► Quickly stabilized Services in business-critical MSO and ICP segments, leading teams to meet aggressive timelines for support to US and global customers (cell tower solutions, commercial services applications, and other technology services).► Foster trust among customers with timely escalation support; lead Program Managers and Professional Service Engineers to 100%+ utilization.► Conduct customer operational reviews; empower teams and leaders in decisions and execution.● Revenue Results: Expanded Services revenue, including #1 contract in history; arranged solutions for post-M&A integration. Added Services revenue by rolling out services audits and verification offerings.● Services Stabilization: Rebuilt trust by restoring quality, setting realistic delivery dates, and resolving issues; cut employee churn and enhanced escalation process. Brought Request for Service fulfillment to 99% from <50%; delivered over 300 projects.● Complex Network Transformations: Seamlessly migrated massive corporate networks to next-gen platforms with zero impact on traffic.● Change Leadership: Ensured timely delivery and resolutions by fostering rigorous ownership and accountability; set high expectations and KPIs.

Maryland

PROMOTED AT GLOBAL TELECOM NETWORKING & SERVICES PROVIDER~3X GROWTH WITH NEW GLOBAL SERVICES PRACTICE ► Handpicked to create Global Consulting Engineering Practice and drive global delivery for managed solutions practice. ► Earned promotions for team building, strategy creation, contract wins and delivery, and market expansion.● Revenue Growth: Drove 3X results in new Services practice; identified SMEs and built teams, marketing plan, sales strategy and training, and customer relations processes. Grew team from 10 to 25+ engineers in Year 1.● New Service Offerings: Launched and rolled out service offerings to new and existing clients; took part in sales calls. Secured business with major telecom and government organizations.

Maryland

MET & OVER-ACHIEVED GROSS MARGIN GOALSEARNED HIGH CUSTOMER SATISFACTION RATINGS► Quickly exceeded profit goals after selection to hold full authority, negotiating power, and decisions for Services and Operations in government sector.► Built strategy, administered team security clearance processes, and directed teams to secure contracts, attain CAS compliance for large contracts, and deliver services to DISA, Internet 2, and MIT customers.● Over-Goal Results: Surpassed gross margin targets YoY, with 95% win rate for maintenance renewals and 90% customer satisfaction. Met 90%+ of SLAs for on-time delivery, call resolution, engineering, and parts dispatch.● Complex Services Bids: Leveraged DISA and Internet 2 relations in bids; oversaw direct services and partner bids, working with finance to ensure accounting compliance.

Maryland

LED SERVICES TRANSFORMATION SUPPORTING TIER 1 CUSTOMERS IN NORTH AMERICA► Enhanced and transformed services to Tier 1 customers, growing authority to include new Services for Canadian customers.► Set growth strategy, built customer relations, and managed 30+ member team. ● Key Customer Support: Chosen to handle high-profile, Tier 1 customer base representing largest, most critical customers; defined growth strategy, worked closely with sales, and managed on-time delivery. ● Post-M&A Integration: Led Nortel division integration into Services with no disruption in customer service.● Turnaround Success: Took organization to $50M annual sales and 40%+ gross margin on $350M+ in product revenue.

Maryland

MILLIONS IN PRODUCT REVENUE FROM 100+ CUSTOMERS IN NORTH AMERICA► Led teams to identify, negotiate, secure, and deliver revenue / exceed gross margin goals, supporting portfolio of services to enterprise, service provider, and channel customers.► Oversaw largest quality restructuring – retaining 99% of customers.► Led Services team integration into sales cycle, increasing awareness of value proposition; drove 90% renewal rate on maintenance contracts.

Maryland

BUILT GLOBAL SERVICES DELIVERY MODELOVERSAW CUSTOMER WEB PORTAL LAUNCH ENABLING GROWTH► Earned promotion to oversee services to 100+ customers, leading sales and delivery for maintenance, deployment, field dispatch, logistics, return and repair, and technical support services.► Supervised 60+ Program Managers and 100+ partner resources.► Expanded margins 5% as leadership team participant defining new deployment model.► Secured TATA networks partner agreements on large contracts, NYSE 100G line system into stock exchange, and national network project in India.

Maryland

► Directed multi-site teams supporting product development across 5 platforms, including vendor relations, and process improvements.► Built schedule estimates. Spearheaded adoption of Agile, CM, ISO audit, engineering design flow, and additional tools / processes.► Supervised 100+ engineering resources in 3 locations.

Maryland

Reporting to VP Engineering, brought in and earned 2 promotions based upon consistent contributions in leading the development of critical systems for company’s backbone transport products that enabled telecommunications providers to increase their bandwidth. * Architected and developed the 1st single-slot 10G module that replaced the two-slot module, increasing competitive advantage within the marketplace and capturing $200 million in annual revenue.* Core member of design team that developed the industry 1st 10G capability on DWDM systems.

New York

► Critical role in designing next-generation of modules for commercial camera systems.

New Jersey

► Earned 4 promotions during 5-year tenure with this provider of products and services to the defense sector. ► Architected and designed a single-slot module that replaced a 14-slot subsystem radar system to 4 modules.

Master Of Science In Engineering Management / Master Of Science In Electrical Engineering

Bachelor Of Science In Electrical Engineering