Shipul Patel
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Shipul Patel Email & Phone Number

Vice President Operations at DirectLine at Direct Line Global
Location: Ellicott City, Maryland, United States 12 work roles 2 schools
1 work email found @dlcomm.com LinkedIn matched
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Current company
Direct Line Global
Role
Vice President Operations at DirectLine
Location
Ellicott City, Maryland, United States

Who is Shipul Patel? Overview

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Shipul Patel is listed as Vice President Operations at DirectLine at Direct Line Global, based in Ellicott City, Maryland, United States. AeroLeads shows a work email signal at dlcomm.com and a matched LinkedIn profile for Shipul Patel.

Shipul Patel previously worked as Senior Vice President Operations at Direct Line Global and Vice President, Strategic Accounts at Direct Line.Us. Shipul Patel holds Master Of Science In Engineering Management / Master Of Science In Electrical Engineering from Drexel University, Philadelphia, Pa.

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{first_initial}{last}@dlcomm.com
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Profile bio

About Shipul Patel

PROFESSIONAL / CLIENT SERVICES EXECUTIVE Leading Delivery to High Benchmarks - Empowering Teams - Shaping Results to Customer Needs A proponent of product and service innovation, I’ve been sought to lead complex turnarounds and professional services organizations – ensuring delivery and mentoring engineering resources to reach aggressive goals.REPUTATION AS STRATEGIC PLANNER, TECHNICAL LEADER, & MENTOR● Builds trust among Fortune-ranked client base and across professional services groups ● Oversees services delivery including networking, software, and professional services ● Empowers program and technical teams through coaching and clear expectations ● Meets ~100% of timelines and exceeds margins ● Launches new programs aligned with customer business needs ● Achieves strong stakeholder satisfaction and contract renewals ● Attains services leadership and retention awards for program and team impact CLIENT INTERACTION, PROFESSIONAL SERVICES, & IMPLEMENTATION OVERSIGHT● Met intensive revenue and margin goals, backed by executive relations at enterprise customers. ● Forge trusted relationships among customer C-suite as escalation point, with on-time results in 500+ projects. ● Grew Professional Services at Ciena and Infinera Corporation, building engineering and program delivery teams satisfying corporate and government customer needs. ● Set and monitored KPIs to ensure services performance and quality. ● Built turnaround record including largest services engagement at Infinera. Specialties – Professional Services | Client Operations | Program Management | Engineering Team Management | Technology Deployments | Strategic Planning | SLAs | Service Organization Management | Delivery Models | P&L | Turnarounds | Team Building | Contract Negotiations | Vendor Management | Cross-Functional Teams | Partner Relations I welcome connections at shipul@gmail.com.

Listed skills include Program Management, Professional Services, Process Improvement, Six Sigma, and 79 others.

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Shipul Patel's current company

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Direct Line Global
Direct Line Global
Vice President Operations at DirectLine
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12 roles · 34 years

Shipul Patel work experience

A career timeline built from the work history available for this profile.

Senior Vice President Operations

Current
Direct Line Global

Lead business unit with responsibility for $100M+ P&L and over 800 technicians supporting infrastructure construction for large hyperscale clients within the datacenter industry.

Aug 2023 - Present

Vice President, Strategic Accounts

Direct Line.Us

Direct Line Global is recognized as a full-service provider of best-in-class design, integration, installation, maintenance and management solutions that empower the cloud for data center owners and providers.

Sep 2020 - Oct 2023

Senior Director - Services

Infinera

Maryland

  • PROFESSIONAL SERVICES STABILIZATIONSERVICES TEAM TURNAROUNDS OVERSIGHT OF PROGRAM, DEPLOYMENT, & PROFESSIONAL SERVICES RESOURCES ► Quickly stabilized Services in business-critical MSO and ICP segments, leading teams to.
  • Revenue Results: Expanded Services revenue, including #1 contract in history; arranged solutions for post-M&A integration. Added Services revenue by rolling out services audits and verification offerings.
  • Services Stabilization: Rebuilt trust by restoring quality, setting realistic delivery dates, and resolving issues; cut employee churn and enhanced escalation process. Brought Request for Service fulfillment to 99%.
  • Complex Network Transformations: Seamlessly migrated massive corporate networks to next-gen platforms with zero impact on traffic.
  • Change Leadership: Ensured timely delivery and resolutions by fostering rigorous ownership and accountability; set high expectations and KPIs.
Jul 2013 - Aug 2020

Senior Director Professional Services

Ciena

Maryland

  • PROMOTED AT GLOBAL TELECOM NETWORKING & SERVICES PROVIDER~3X GROWTH WITH NEW GLOBAL SERVICES PRACTICE ► Handpicked to create Global Consulting Engineering Practice and drive global delivery for managed solutions.
  • Revenue Growth: Drove 3X results in new Services practice; identified SMEs and built teams, marketing plan, sales strategy and training, and customer relations processes. Grew team from 10 to 25+ engineers in Year 1.
  • New Service Offerings: Launched and rolled out service offerings to new and existing clients; took part in sales calls. Secured business with major telecom and government organizations.
2012 - Jun 2013

Senior Director – Services & Operations: Government Solutions

Ciena

Maryland

  • MET & OVER-ACHIEVED GROSS MARGIN GOALSEARNED HIGH CUSTOMER SATISFACTION RATINGS► Quickly exceeded profit goals after selection to hold full authority, negotiating power, and decisions for Services and Operations in.
  • Over-Goal Results: Surpassed gross margin targets YoY, with 95% win rate for maintenance renewals and 90% customer satisfaction. Met 90%+ of SLAs for on-time delivery, call resolution, engineering, and parts dispatch.
  • Complex Services Bids: Leveraged DISA and Internet 2 relations in bids; oversaw direct services and partner bids, working with finance to ensure accounting compliance.
2011 - 2013 ~2 yrs

Senior Director – Services & Operations, Tier 1 North American / Canadian Accounts

Ciena

Maryland

  • LED SERVICES TRANSFORMATION SUPPORTING TIER 1 CUSTOMERS IN NORTH AMERICA► Enhanced and transformed services to Tier 1 customers, growing authority to include new Services for Canadian customers.► Set growth strategy.
  • Key Customer Support: Chosen to handle high-profile, Tier 1 customer base representing largest, most critical customers; defined growth strategy, worked closely with sales, and managed on-time delivery.
  • Post-M&A Integration: Led Nortel division integration into Services with no disruption in customer service.
  • Turnaround Success: Took organization to $50M annual sales and 40%+ gross margin on $350M+ in product revenue.
2009 - 2011 ~2 yrs

Senior Director – Services & Operations, North America

Ciena

Maryland

MILLIONS IN PRODUCT REVENUE FROM 100+ CUSTOMERS IN NORTH AMERICA► Led teams to identify, negotiate, secure, and deliver revenue / exceed gross margin goals, supporting portfolio of services to enterprise, service provider, and channel customers.► Oversaw largest quality restructuring – retaining 99% of customers.► Led Services team integration into sales.

2008 - 2009 ~1 yr

Director – Program Management, North & Latin America + Caribbean

Ciena

Maryland

BUILT GLOBAL SERVICES DELIVERY MODELOVERSAW CUSTOMER WEB PORTAL LAUNCH ENABLING GROWTH► Earned promotion to oversee services to 100+ customers, leading sales and delivery for maintenance, deployment, field dispatch, logistics, return and repair, and technical support services.► Supervised 60+ Program Managers and 100+ partner resources.► Expanded margins.

2005 - 2008 ~3 yrs

Senior Manager - Electronics

Ciena

Maryland

► Directed multi-site teams supporting product development across 5 platforms, including vendor relations, and process improvements.► Built schedule estimates. Spearheaded adoption of Agile, CM, ISO audit, engineering design flow, and additional tools / processes.► Supervised 100+ engineering resources in 3 locations.

2002 - 2005 ~3 yrs

Senior Principal Engineer | Engineering Lead

Ciena

Maryland

Reporting to VP Engineering, brought in and earned 2 promotions based upon consistent contributions in leading the development of critical systems for company’s backbone transport products that enabled telecommunications providers to increase their bandwidth. * Architected and developed the 1st single-slot 10G module that replaced the two-slot module.

1998 - 2002 ~4 yrs

Principal Engineer | Engineering Lead

Cid Technologies

New York

► Critical role in designing next-generation of modules for commercial camera systems.

1997 - 1998 ~1 yr

Staff Engineer | Engineering Lead

Electronic Warfare Associates

New Jersey

► Earned 4 promotions during 5-year tenure with this provider of products and services to the defense sector. ► Architected and designed a single-slot module that replaced a 14-slot subsystem radar system to 4 modules.

1992 - 1997 ~5 yrs
2 education records

Shipul Patel education

Master Of Science In Engineering Management / Master Of Science In Electrical Engineering

Drexel University, Philadelphia, Pa

Bachelor Of Science In Electrical Engineering

Drexel University, Philadelphia, Pa
FAQ

Frequently asked questions about Shipul Patel

Quick answers generated from the profile data available on this page.

What company does Shipul Patel work for?

Shipul Patel works for Direct Line Global.

What is Shipul Patel's role at Direct Line Global?

Shipul Patel is listed as Vice President Operations at DirectLine at Direct Line Global.

What is Shipul Patel's email address?

AeroLeads has found 1 work email signal at @dlcomm.com for Shipul Patel at Direct Line Global.

Where is Shipul Patel based?

Shipul Patel is based in Ellicott City, Maryland, United States while working with Direct Line Global.

What companies has Shipul Patel worked for?

Shipul Patel has worked for Direct Line Global, Direct Line.Us, Infinera, Ciena, and Cid Technologies.

How can I contact Shipul Patel?

You can use AeroLeads to view verified contact signals for Shipul Patel at Direct Line Global, including work email, phone, and LinkedIn data when available.

What schools did Shipul Patel attend?

Shipul Patel holds Master Of Science In Engineering Management / Master Of Science In Electrical Engineering from Drexel University, Philadelphia, Pa.

What skills is Shipul Patel known for?

Shipul Patel is listed with skills including Program Management, Professional Services, Process Improvement, Six Sigma, Engineering, Vendor Management, Crm, and Product Management.

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