Shipul Patel work email
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Shipul Patel personal email
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PROFESSIONAL / CLIENT SERVICES EXECUTIVE Leading Delivery to High Benchmarks - Empowering Teams - Shaping Results to Customer Needs A proponent of product and service innovation, I’ve been sought to lead complex turnarounds and professional services organizations – ensuring delivery and mentoring engineering resources to reach aggressive goals.REPUTATION AS STRATEGIC PLANNER, TECHNICAL LEADER, & MENTOR● Builds trust among Fortune-ranked client base and across professional services groups ● Oversees services delivery including networking, software, and professional services ● Empowers program and technical teams through coaching and clear expectations ● Meets ~100% of timelines and exceeds margins ● Launches new programs aligned with customer business needs ● Achieves strong stakeholder satisfaction and contract renewals ● Attains services leadership and retention awards for program and team impact CLIENT INTERACTION, PROFESSIONAL SERVICES, & IMPLEMENTATION OVERSIGHT● Met intensive revenue and margin goals, backed by executive relations at enterprise customers. ● Forge trusted relationships among customer C-suite as escalation point, with on-time results in 500+ projects. ● Grew Professional Services at Ciena and Infinera Corporation, building engineering and program delivery teams satisfying corporate and government customer needs. ● Set and monitored KPIs to ensure services performance and quality. ● Built turnaround record including largest services engagement at Infinera. Specialties – Professional Services | Client Operations | Program Management | Engineering Team Management | Technology Deployments | Strategic Planning | SLAs | Service Organization Management | Delivery Models | P&L | Turnarounds | Team Building | Contract Negotiations | Vendor Management | Cross-Functional Teams | Partner Relations I welcome connections at shipul@gmail.com.
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Senior Vice President OperationsDirect Line Global Aug 2023 - PresentLead business unit with responsibility for $100M+ P&L and over 800 technicians supporting infrastructure construction for large hyperscale clients within the datacenter industry.
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Vice President, Strategic AccountsDirect Line.Us Sep 2020 - Oct 2023Direct Line Global is recognized as a full-service provider of best-in-class design, integration, installation, maintenance and management solutions that empower the cloud for data center owners and providers.
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Senior Director - ServicesInfinera Jul 2013 - Aug 2020MarylandPROFESSIONAL SERVICES STABILIZATIONSERVICES TEAM TURNAROUNDS OVERSIGHT OF PROGRAM, DEPLOYMENT, & PROFESSIONAL SERVICES RESOURCES ► Quickly stabilized Services in business-critical MSO and ICP segments, leading teams to meet aggressive timelines for support to US and global customers (cell tower solutions, commercial services applications, and other technology services).► Foster trust among customers with timely escalation support; lead Program Managers and Professional Service Engineers to 100%+ utilization.► Conduct customer operational reviews; empower teams and leaders in decisions and execution.● Revenue Results: Expanded Services revenue, including #1 contract in history; arranged solutions for post-M&A integration. Added Services revenue by rolling out services audits and verification offerings.● Services Stabilization: Rebuilt trust by restoring quality, setting realistic delivery dates, and resolving issues; cut employee churn and enhanced escalation process. Brought Request for Service fulfillment to 99% from <50%; delivered over 300 projects.● Complex Network Transformations: Seamlessly migrated massive corporate networks to next-gen platforms with zero impact on traffic.● Change Leadership: Ensured timely delivery and resolutions by fostering rigorous ownership and accountability; set high expectations and KPIs. -
Senior Director Professional ServicesCiena 2012 - Jun 2013MarylandPROMOTED AT GLOBAL TELECOM NETWORKING & SERVICES PROVIDER~3X GROWTH WITH NEW GLOBAL SERVICES PRACTICE ► Handpicked to create Global Consulting Engineering Practice and drive global delivery for managed solutions practice. ► Earned promotions for team building, strategy creation, contract wins and delivery, and market expansion.● Revenue Growth: Drove 3X results in new Services practice; identified SMEs and built teams, marketing plan, sales strategy and training, and customer relations processes. Grew team from 10 to 25+ engineers in Year 1.● New Service Offerings: Launched and rolled out service offerings to new and existing clients; took part in sales calls. Secured business with major telecom and government organizations. -
Senior Director – Services & Operations: Government SolutionsCiena 2011 - 2013MarylandMET & OVER-ACHIEVED GROSS MARGIN GOALSEARNED HIGH CUSTOMER SATISFACTION RATINGS► Quickly exceeded profit goals after selection to hold full authority, negotiating power, and decisions for Services and Operations in government sector.► Built strategy, administered team security clearance processes, and directed teams to secure contracts, attain CAS compliance for large contracts, and deliver services to DISA, Internet 2, and MIT customers.● Over-Goal Results: Surpassed gross margin targets YoY, with 95% win rate for maintenance renewals and 90% customer satisfaction. Met 90%+ of SLAs for on-time delivery, call resolution, engineering, and parts dispatch.● Complex Services Bids: Leveraged DISA and Internet 2 relations in bids; oversaw direct services and partner bids, working with finance to ensure accounting compliance.
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Senior Director – Services & Operations, Tier 1 North American / Canadian AccountsCiena 2009 - 2011MarylandLED SERVICES TRANSFORMATION SUPPORTING TIER 1 CUSTOMERS IN NORTH AMERICA► Enhanced and transformed services to Tier 1 customers, growing authority to include new Services for Canadian customers.► Set growth strategy, built customer relations, and managed 30+ member team. ● Key Customer Support: Chosen to handle high-profile, Tier 1 customer base representing largest, most critical customers; defined growth strategy, worked closely with sales, and managed on-time delivery. ● Post-M&A Integration: Led Nortel division integration into Services with no disruption in customer service.● Turnaround Success: Took organization to $50M annual sales and 40%+ gross margin on $350M+ in product revenue.
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Senior Director – Services & Operations, North AmericaCiena 2008 - 2009MarylandMILLIONS IN PRODUCT REVENUE FROM 100+ CUSTOMERS IN NORTH AMERICA► Led teams to identify, negotiate, secure, and deliver revenue / exceed gross margin goals, supporting portfolio of services to enterprise, service provider, and channel customers.► Oversaw largest quality restructuring – retaining 99% of customers.► Led Services team integration into sales cycle, increasing awareness of value proposition; drove 90% renewal rate on maintenance contracts.
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Director – Program Management, North & Latin America + CaribbeanCiena 2005 - 2008MarylandBUILT GLOBAL SERVICES DELIVERY MODELOVERSAW CUSTOMER WEB PORTAL LAUNCH ENABLING GROWTH► Earned promotion to oversee services to 100+ customers, leading sales and delivery for maintenance, deployment, field dispatch, logistics, return and repair, and technical support services.► Supervised 60+ Program Managers and 100+ partner resources.► Expanded margins 5% as leadership team participant defining new deployment model.► Secured TATA networks partner agreements on large contracts, NYSE 100G line system into stock exchange, and national network project in India.
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Senior Manager - ElectronicsCiena 2002 - 2005Maryland► Directed multi-site teams supporting product development across 5 platforms, including vendor relations, and process improvements.► Built schedule estimates. Spearheaded adoption of Agile, CM, ISO audit, engineering design flow, and additional tools / processes.► Supervised 100+ engineering resources in 3 locations.
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Senior Principal Engineer | Engineering LeadCiena 1998 - 2002MarylandReporting to VP Engineering, brought in and earned 2 promotions based upon consistent contributions in leading the development of critical systems for company’s backbone transport products that enabled telecommunications providers to increase their bandwidth. * Architected and developed the 1st single-slot 10G module that replaced the two-slot module, increasing competitive advantage within the marketplace and capturing $200 million in annual revenue.* Core member of design team that developed the industry 1st 10G capability on DWDM systems.
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Principal Engineer | Engineering LeadCid Technologies 1997 - 1998New York► Critical role in designing next-generation of modules for commercial camera systems.
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Staff Engineer | Engineering LeadElectronic Warfare Associates 1992 - 1997New Jersey► Earned 4 promotions during 5-year tenure with this provider of products and services to the defense sector. ► Architected and designed a single-slot module that replaced a 14-slot subsystem radar system to 4 modules.
Shipul Patel Skills
Shipul Patel Education Details
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Drexel University, Philadelphia, PaMaster Of Science In Engineering Management / Master Of Science In Electrical Engineering -
Drexel University, Philadelphia, PaBachelor Of Science In Electrical Engineering
Frequently Asked Questions about Shipul Patel
What company does Shipul Patel work for?
Shipul Patel works for Direct Line Global
What is Shipul Patel's role at the current company?
Shipul Patel's current role is Vice President Operations at DirectLine.
What is Shipul Patel's email address?
Shipul Patel's email address is sp****@****era.com
What schools did Shipul Patel attend?
Shipul Patel attended Drexel University, Philadelphia, Pa, Drexel University, Philadelphia, Pa.
What skills is Shipul Patel known for?
Shipul Patel has skills like Program Management, Professional Services, Process Improvement, Six Sigma, Engineering, Vendor Management, Crm, Product Management, Strategic Planning, Strategy, Cloud Computing, Product Marketing.
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