Shira Levy Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Led Customer Team in providing professional and friendly service, on-time product delivery and prompt issue-resolution, with particular attention to sensitive matters.During prolonged periods when president was offsite, managed high-level decisions related to customer service, finance, marketing/promotion and human resources; exercised good judgement and discretion in the process.Screened resumes; interviewed and onboarded new employees; trained staff in company policies and task-specific requirements and encouraged them to take on new challenges, enabling them to confidently succeed in their roles.Fostered employee development and growth via informal mentorship and coaching, and annual performance reviews.Provided HR Policy guidance and interpretation and assisted with employee relations issues.Coordinated responses to customer inquiries, establishing high standards for team interactions with the public.As key point of contact for customers, clearly communicated relevant product specifications and options. Reviewed orders/support documents to ensure finished products were accurate and met customer expectations. Worked collaboratively and respectfully with vendors to build long-term positive relationships.Created and maintained filing systems and tracked/managed vacation and leave of absence process.Reviewed and summarized sales statistics to understand trends and project business growth opportunities.

Toronto, Canada Area

Assisted in creation and facilitation of Consulting Programs, including Performance Management, Leadership Development, Articulation of Vision and Values, Behavioural Interviewing and Succession Planning, enabling clients to meet their business goals.Managed all aspects of 360° Feedback Programs, including the customization of feedback questionnaires, developing project parameters, timelines and deadlines and replying to all client inquiries.Reviewed and analyzed results of client reports prior to feedback sessions, ensuring precision and accuracy. Created custom curriculum and training materials for clients based on individual needs.Created guides to assist clients in implementing Behavioural Interviewing Programs.Wrote training proposals for prospective clients and successfully drove new business.Managed transition from a paper based 360° Feedback system to an online 360° system.Coordinated promotional breakfasts, conferences and a book launch; generated positive feedback from attendees.Streamlined internal processes and procedures to increase efficiency and productivity.