I am a customer-focused tech professional that has spent the past seven years contributing to customer success, support, and technical training for businesses offering SaaS and mobile apps. I'm passionate about optimizing usage of software to drive strategy, improve efficiency, providing users with support, a seamless onboarding experience, and working with product teams to improve features and functionality. My experience includes personally managing and supporting over 120 accounts, 40 of which are strategic accounts and over $720k MRR. Growing the success, implementation and support departments through hiring, coaching and training. Creating and documenting procedures and processes for the Customer Success team. Developed internal tools for customer success, and product feedback for product development as well as implemented new softwares for account management, implementation, sales and support. Working in startups has taught me how to adapt to any culture and frequently evolve. From managing SMB to Enterprise level accounts, leading multiple teams and adjusting to strategy changes internally, while maintaining my ultimate goal of driving user adoption, wearing many hats is why I love working with startups. In addition to my experience, I earned a BA in Psychology from Cal State Northridge.