Vp, Provider Growth & Patient Success
CurrentLet's partner: ask me how Lin Health can help your practice expand effective treatment options for chronic pain. Ease the burden on clinicians, attract and retain patients and referring providers, reduce opioid prescriptions, build revenue, and put your brand on the cutting edge.As an executive at Lin, I lead most of the US-based teams. This spring I productized customer success, turning our services into a key asset for Lin's partners, and grew our monthly business 2.5x within one month based only on existing partnerships. I now lead our clinic partnerships team, ensuring success for all Lin's clinic and health system partners.I also own the end-to-end patient experience and long term value of a user, delivering activation of all patient referrals, ongoing utilization of services, and long term retention. In this role, I ensure Lin engages and retains patients through high-value, optimized services and the tech and data that enable them. I manage scalable and effective coaching operations and customer support, customer activation, and backend operations wherever manual work is required behind our technology.I also manage Lin's sales team. I owned Lin's foray into growth via clinic partnerships and patient referral, which is now our core growth engine. I studied the customers and market on the ground and developed our outreach strategy, value propositions, and key service features. I continue to push improvement of the package we sell, the value proposition, and our narrative - ensuring we are integrate into clinics as a differentiator and critical partner. I am now a leader in clinic sales and have personally initiated, qualified and closed some of our most successful B2B deals.
