Shirani Ragavan Email & Phone Number

South Africa

City Of Johannesburg, Gauteng, South Africa

Client - Standard BankDeveloped and maintained transformation impacts on people, process and technology, that influenced Change management, Learning and development and Quality assurance.Developed and communicated insurance roadmaps in line with industry frameworks, supporting strategy and governance.Aligned tactical and strategic insurance goals with metrics for ongoing governance.Established a positive risk culture and oversight within Transformation Enablement.Cultivated collaborative relationships with strategic partners.Ensured alignment of technology solutions with Insurance transformation goals.Effectively communicated and shared insights across stakeholders.Maintained accountability for solution improvements.Delivered progress reports on strategic transformations.Communicated transformation progress through compelling storytelling.Provided input for further Insurance strategy implementation.Ensured effective communication and collaboration among stakeholders.Cultivated industry relationships to inform best practices.Influenced strategic objectives in line with Insurance goals.Contributed to long-term strategic roadmaps based on insights.

South Africa

Manage the delivery of specialised advisory and consulting services related to organisation design, strategy, and general management consulting.Interaction with and influence senior leaders and executives in the Company to support the execution of various special projects; develop relevant content to be included in executive level presentations and reports.Culture & Change Assessments and solutioning.Implementing new operating models.Lead the concept of services that deliver value Managed and evaluated workflow and productivity, making changes where necessary by reviewing, planning, redesigning, and evaluating.Developed and implemented performance standards and procedural changes to drive productivity and quality.Developed and fostered positive relationships with internal and external stakeholders to help achieve strategic objectives through new processes, system and productsEnsured operational effectiveness and efficiency daily.Retention/talent management and succession planning for staff.

Provided vision and leadership for the onboarding support team including transformational, strategic, and operational efficiencies within the business unit.Review process approaches and identify continuous improvement projects that lead to a more efficient and streamlined operating environment.Contribute information and participate in decision-making process to forecast and manage budgets, volumes, and staffing plans.Vendor Management with Labs and Doctors, including contracts and tariff negotiations.Relationship Management of stakeholders to enhance process and efficiencies within the underwriting support structure.My business-as-usual duties incorporated managing multiple teams across all regions with a target and process driven approach.Identifying and managing risks, issues, and dependencies.Reviewed data for medical payments and underwriting trends and efficiencies. Analysed, reorganise and redesign processes that created dissatisfaction for financial advisers.Project management – operational and strategic efficiencies for the onboarding business unitManaged a multi-million-rand medical payment budget.Monthly reports for executives.Culture Change Champion, driving, aligning, and implementing culture initiatives through assessments, interactive workshops, and adoption.Growth mindset advocate, Supporting the delivery of challenging transformation projects Support organizational design and definition of roles and responsibilities.Coordinate efforts with other specialistsIntegrate change management activities into project plan.Evaluate and ensure user readiness.Manage stakeholders.Track and report issues and Define and measure success metrics and monitor change progress.Support change management at the organisational level.Manage the change portfolio.Change management approaches applicable to driving new ways of working

Johannesburg Metropolitan Area

Adaptable relationship builder, communicator, problem-solver driving business outcomes through effective project management. Project management –new products and operational efficiencies from start to finish.Assisted the Operations executive with business project delivery and reporting.Established relationships with all stakeholders (client, financial advisers, Regulatory bodies, external contractors, etc.). Understanding business objectives, aligning project resources, and planning and executing strategic and tactical priorities.Managed initiatives and projects from start to finish. Worked closely with system developers and business and product owners on execution and delivery of projects.Oversaw and analyzed performance against initiatives.Generated and provided analytics and reporting as required.Compiled presentations and prep discussion documents for meetings at all levels.Liaison between staff and management for project delivery and resolution.Mentoring and coaching on project design and deliverables.Monitor and assess operating trends and recommend changes to seniorManagementProduce high quality output against project objectives and meet tight deadlines

Johannesburg Metropolitan Area

Operational excellence from start to finish in fund administration, Section 14 transfers (Incoming and Outgoing), Section 28's (Liquidations).Highly experienced with Stand Alone and Umbrella schemesIntegrate team initiatives to optimize utilization of team and to ensure turnaround times and targets are met.Monthly engagement with liquidators and other regulatory and legislative authorities to keep up with industry standards and adjust business and process needs accordingly.Oversaw the processing of claims including authorizing large claims over R50 million rands.Assured correct disposition of claims and transfers based on business processes and regulatory standards.Mentor, develop and coach staff to meet daily targets. Mitigate and formulate processes to reduce financial risk / fraud.

Johannesburg Metropolitan Area

Quality assurance of Section 14 in and out documentation.Submission of completed documents to the transferee, legislative authorities.Liaison with FSCA.Preparation of payment schedules including final schedules.Quality Assurance of documentation and payment schedules.De-registration of funds.Preparing and submitting final payment schedules. Liaison to other insurance companies.Allocating incoming section 14 transfer values to member's records. Liaising with all stakeholders verbally and in writing including resolving all queries and requests raised by the FSCA.Staff development and training. Monthly reporting to the Manager on QA trends and team stats.Authorisation of large claims.

Advanced Diploma (Admp) - Management Practices, Business Administration And Management, General, Degree (Nqf 7)

Advanced Certificate (Acmp) - Management Practices, Business, Management, Marketing, And Related Support Services, Diploma (Nqf 6)

Insurance Underwriter, Insurance, Diploma (Nqf 5)

Matric

Business/Commerce, Strategic Management

Currently Studying towards my Degree in Strategic Management