Shiran Moyal Email & Phone Number

Tel Aviv, Israel

Tel Aviv, Israel

• Working with the CEO and managers to ensure the smooth operation during Covid-19.• Managing the cancelation & rebooking operation due to Covid-19, formulating the hotel’s rebooking strategy for 2020-21 to optimize revenue stream.• Working closely with the legal department adjusting clients contract to Covid-19.

Los Angeles, California, United States

• Chosen for the first Aspire Leadership program, the only participant to be chosen to relocate for a year in order to experience & specialize in the different departments at the new 890 rooms LA hotel.• Creating a new VIP tracking database system for the Corporate Sales department.• Account management for new & existing accounts, supporting corporate clients.• Working within different sales departments and the hotel’s operations teams, to learn new methods & systems and share knowledge from system used in Israel.

Tel Aviv, Israel

• Promoted by the director to define and build this new role, effectively organizing the department & improving efficiency.• Managing all HR operations for the departments.• Leading multiple projects in various operational areas.• Responsible for managing the director’s schedule, meetings, travels and commitments.

Tel Aviv, Israel

• Managing Groups and Events operations at the hotel, from first contact to negotiation, contracting, event planning and billing, increasing customer satisfaction and retention.• Strategic planning and forecasting, achieving annual budget goals.• Fostering and maintaining excellent relationships with local & global private clients, travel agents, suppliers & producers.

Tel Aviv, Israel

• Working closely with Director of HR, Head of training and Head of Welfare to provide services & support for all HR issues. • Providing support for employees through open communication.• Responsible for all employee-related files & forms - hiring, onboarding, reviewing work hours and equipment needs, leaving interviews, recommendation letters and closing accounts.

Tel Aviv, Israel

• Promoted from front desk receptionist to Supervisor within six months, responsible both for day & night shifts, and managing 3 – 6 receptionists. • Responsible for providing high quality customer service to new, returning and VIP customers and resolving all issues.• Leading and supervising the team, including onboarding & training new employees, and ongoing line management.

Tel Aviv, Israel

• Promoted from security officer to shift manager, responsible for the hotel, employees and guests’ safety & security, and managing 2 – 5 employees on day & night shifts.• Responsible for customer service and resolving issues, including accessibility issues, safety hazards, first aid, etc. • In charge of resolving employee discipline issues.