Lead the Professional Year (PY) program, managing a team of sessional trainers to ensure seamless operations and outstanding educational outcomes.Develop and implement innovative teaching strategies, enhancing the quality of instruction and learner engagement.Foster relationships with internal and external stakeholders to drive program success and maintain high standards of teaching excellence.Spearhead recruitment and induction processes, providing ongoing support and performance evaluations for trainers.Ensure compliance with academic and pastoral care requirements, contributing to a supportive learning environment.Key Achievements:Enhanced program delivery through strategic resource management and innovative training methodologies.Improved participant satisfaction scores by 98% through effective stakeholder engagement and support.

Managed exam processes, employing virtual proctoring and clear communication strategies to ensure security and integrity.Collaborated with academic teams to address student inquiries and identify areas for improvement in exam delivery.

Delivered comprehensive training programs focused on job readiness and professional development for new starters in Client Experience.Engaged learners through interactive workshops and tailored online modules, fostering an inclusive learning atmosphere.Continuously evaluated training materials, ensuring alignment with industry trends and best practices.Key Achievements:Increased learner engagement by 98.6% through innovative training techniques and regular feedback loops.

Delivered engaging training sessions across multiple formats, fostering skill development in business and project management.Assessed learner progress and provided constructive feedback to enhance educational outcomes.Key Achievements:Developed targeted training materials that improved learner comprehension and satisfaction.

Designed and Delivered Customized Training Solutions: Created and implemented tailored training programs to address the unique needs of diverse teams, enhancing overall learning outcomes.Developed Digital Marketing Strategies: Leveraged extensive knowledge of digital marketing and acquisition techniques to optimize outreach and improve engagement across platforms.Facilitated Customer Service and Sales Training: Led comprehensive training sessions focused on customer service excellence and effective sales techniques, ensuring staff were equipped with essential skills.Managed Complex Projects: Oversaw multiple training initiatives, utilizing project plans to track progress, meet deadlines, and align with organizational objectives.Conducted Effective Meetings: Facilitated meetings with stakeholders to set clear expectations, gather feedback, and ensure alignment on training goals and deliverables.Motivated and Developed Employees: Inspired team members through positive reinforcement and support, fostering a culture of continuous improvement and professional growth.Implemented Interactive Training Techniques: Engaged participants through role plays and job scenarios, enhancing practical application of skills and promoting active learning.

Designed, developed, and delivered customized training solutions tailored to organizational needs.Applied in-depth knowledge of customer and sales training principles and methodologies to enhance learning outcomes.Managed complex projects, ensuring timely delivery through comprehensive project plans and progress tracking.Facilitated and led effective meetings, ensuring clear communication and managing stakeholder expectations.Motivated and enabled employees through coaching and training, fostering a high-performance work environment.Conducted role plays and job scenarios to enhance practical application of training materials.Delivered training on products, systems, customer service, and sales to ensure workforce competency.Designed and implemented instructional workbooks aimed at job readiness and skill development.Provided ongoing coaching and support to staff members to address performance gaps and improve efficiency.Contributed to project management initiatives, including a comprehensive revamp of the internal CRM system.Led improvements and quality control efforts for internal documentation, enhancing organizational efficiency at Sensis.

Managed and prioritized assigned workload to optimize productivity and meet turnaround times.Assisted with workload distribution across the Data Management Team as directed by the Data Manager, ensuring efficient team performance.Led the Data Management Team, overseeing daily operations and ensuring alignment with organizational goals.Acted as a Subject Matter Expert (SME) for the team and external stakeholders, providing guidance and resolving complex data management inquiries.

The position had the following responsibilities:Generating new business for Sensis Yellow Pages Print and Online directory. Data Entry into various online Data Management SystemsGreat Teamwork