Shirelle Bishop

Shirelle Bishop Email and Phone Number

Chargeback Recoveries/ Fraud Analyst | Banking
Shirelle Bishop's Location
City of Johannesburg, Gauteng, South Africa, South Africa
About Shirelle Bishop

Fraud analyst and administrator with 10+ years experience within the banking sector. High achieving, driven individual that has worked in the Fraud environment from an administrator to a analyst. Personally created and implemented a call monitoring system, this ensuring Call centre agents reporting and information processes were uniform. I have also facilitated coaching and compiled training modules for Call centre staff. Ability to build strong and valuable long-term relationships with both internal and external stakeholders. Excellent verbal and written communication and interpersonal skills and commitment to remarkable customer service. Also a typing speed and accuracy of 125wpm.

Shirelle Bishop's Current Company Details

Chargeback Recoveries/ Fraud Analyst | Banking
Shirelle Bishop Work Experience Details
  • Fnb South Africa
    Chargeback Analyst
    Fnb South Africa Oct 2016 - Nov 2019
    City Of Johannesburg, Gauteng, South Africa
    -Assessing cases that can potentially be chargeback to Acquirer Chargeback processing for recovery purposes-Processing refunds-Training new and existing Staff
    View
  • Vbs Collection Department
    Quality Assessor
    Vbs Collection Department Aug 2015 - Nov 2016
    City Of Johannesburg, Gauteng, South Africa
    -Created a manual call monitoring system from scratch-Managed facilitation of QA for approximately 25 Call Centre Agents Specialized in Quality Standards for customers-Listening and evaluating call centre calls for Agents Monitoring quality of Customer Service-Providing coaching to Call Centre Agents in One-on-One sessions Identifying trends and risks pertaining to calls and then implementing improvements-Identifying skills gaps Mentoring consultants-Created a training module and tools for VBS Collections Delivering reports to management on a monthly basis (manual system) Participated in meetings and decision making sessions
  • Fnb South Africa
    Vbs Fraud Resolutions Analyst
    Fnb South Africa Jul 2013 - Jul 2015
    City Of Johannesburg, Gauteng, South Africa
    -Analysing fraud cases with the objective of treating customers fairly -Analysis is performed based on the clients experience at an ATM, but considering the client’s rating, the scenario at the ATM, the speed and quick reaction in terms of cancelling their card, Refund letter, liability letter and communication to the Randburg Contact Centre
    View
  • Fnb South Africa
    Vbs Risk Management Complaints Coordinator
    Fnb South Africa Jan 2010 - Dec 2012
    City Of Johannesburg, Gauteng, South Africa
    -Communicating with Management-Communicating with client’s – providing feedback or outcome in terms of fraud cases i.e. Liability and Refunds-Finalizing and closing a complaint-Investigation analysis on cases to determine whether the decision on each case is fair-Receiving and managing complaints via 4 Inboxes-Dealing with irate client’s and obtaining a resolution or providing client’s alternative methods of escalation-Responding to e-mail communications i.e. CEO complaints, Twitter,Facebook-Communicating with Investigators
    View
  • Fnb South Africa
    Fraud Administration Analyst
    Fnb South Africa Jan 2007 - Dec 2009
    City Of Johannesburg, Gauteng, South Africa
    -Answering fraud related calls Liability letters -Chargebacks – recovery of fraud losses-Write offs-OMA Refunds – reimbursement to client’s
    View
  • Fnb South Africa
    Quality Assessor
    Fnb South Africa Aug 2004 - Jan 2006
    City Of Johannesburg, Gauteng, South Africa
    -Facilitator to 40 Call Centre Consultants and 10 Administration Consultants – quality output of calls to client’s-Specialized in quality and standards for client’s-Listening to Call Centre calls for Agents Monitoring quality of customer service Providing training sessions to Agents Identifying trends and risks pertaining to calls and then implementing improvements-Identifying skills gaps-Coaching, mentoring and developing Agents-Delivering reports to management on a daily, weekly and monthly basis
    View

Shirelle Bishop Education Details

  • B2 Training
    B2 Training
    Business Analyst Associate Programme
  • Quest Training Centre
    Quest Training Centre
    Data Capturing (Level)
  • Quest Training Centre (Level 8)
    Quest Training Centre (Level 8)
    Basic Computer Skills
  • Aquero Academy
    Aquero Academy
    Call Centre Communication
  • Mercurie International Junior Achievers
    Mercurie International Junior Achievers
    Small Business Administration/Management
  • Missouri Senior Secondary School
    Missouri Senior Secondary School
    Matric

Frequently Asked Questions about Shirelle Bishop

What is Shirelle Bishop's role at the current company?

Shirelle Bishop's current role is Chargeback Recoveries/ Fraud Analyst | Banking.

What schools did Shirelle Bishop attend?

Shirelle Bishop attended B2 Training, Quest Training Centre, Quest Training Centre (Level 8), Aquero Academy, Mercurie International Junior Achievers, Missouri Senior Secondary School.

Not the Shirelle Bishop you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.