Shirin A. Email & Phone Number

Amsterdam Area, Netherlands

• Analyzed data from multiple sources to create reports and dashboards.
• Developed and managed automated reporting processes.
• Collaborated with cross-functional teams to gather reporting requirements.
• Conducted ad-hoc analysis to support decision-making.
• Presented findings to management and stakeholders effectively.

Amsterdam Area, Netherlands

• Provided in-depth analysis of key performance indicators (KPIs) to inform marketing and commercial strategies.
• Developed customer profiles to enhance understanding of customer behavior and channel preferences.
• Played a key role in CRM and Business Intelligence projects.
• Acted as a liaison between business stakeholders and Shared Service Center to develop churn and upsell propensity models, optimizing campaign outcomes.

Bucharest, Romania

• Managed campaign databases efficiently and provided comprehensive analysis andinsights on customer behavior, actions, and performance, enabling informed decision-making.

Bucharest, Romania

• Identified incorrect billing information on customers' invoices taking into account their usage, existing price plan, usage business rules and other particular rules of the price plan or additional offers.
• Identified errors (system or human) which could impact the invoice clarity and customer satisfaction.
• Created awareness & identified errors to supervisor to take decision go/no go and to improve overall quality.

Bucharest, Romania

• Efficiently handle consumer calls, resolve issues or escalate as needed, and maintain call database and reports.
• Promote products and services, assist customers, negotiate, and solve complaints related to voice services.