Shirine Mroueh Email & Phone Number

Beirut Governorate, Lebanon

As the Product Director & Customer Relationships at MyMonty, I am responsible for driving the company's product strategy, roadmap, and lifecycle while ensuring the delivery of successful products that meet customers' needs and ensure client satisfaction, retention, and growth.

Beirut, Lebanon

• Oversee all business and financial operations, including operational P&L management reporting, globally.
• Design, implement, and manage a cohesive operational strategy and ensure operational efficiency globally, as well as create training programs and operations plans that can be understood by each employee.
• Manage all strategic business operations, including internal development and adoption of best practices, policies, and procedures.
• Serve as the key contact for all internal communications and operational issues between global offices and personnel and manage external partners and vendor relationships (white label solution) for operations and.
• Oversee employee relations, recruitment, professional development, and training programs.
• Engage in executive committee meetings and strategy sessions, develop business cases and drive the adoption of processes that streamline strategic decision-making

Beirut, Lebanon

- Managed CSC Group-Bank accounts such as banks and financial institutions and supported them, in collaboration with the business development section, to identify suitable market payment technologies and products such as digital and mobile solutions or credit, debit, or prepaid cards before developing and releasing such solutions- Supervised the issuing.

Beirut, Lebanon

- Treated CSC Group-Bank customers (cardholders) inquiries and provided them with the right responses to their questions by knowing their expectations in a short time and proposing the right options to satisfy their needs- Contacted cardholders for parameter adjustments and arranged with the settlement department for cardholder deposits and ADLs- Tracked.

Beirut, Lebanon