Shirin Khan Email & Phone Number

San Jose, Ca, Us

CX GES (Customer Experience Global Enterprise Segment) Automation Lead - Customer Success Specialist - Cloud Solutions | Cross Architecture Automation PlatformsTechnology: DNAC, SD-WAN, Business Process Automation, CX-Cloud, Cross-Domain Automation, NSO, Firepower, Securex Certifications: CX Baseline, CX Role Based Green Belt, Multicloud - Cloud Essentials, Multicloud - Cloud Generalist, Post Graduate Program in Artificial Intelligence and Machine Learning: Business Applications (PGP-AIML), McCombs School of Business, The University of Texas at Austin - November 2020 - July 2021Software Consulting Engineer, CX (Customer Experience) Product Management, Nov 2018 - Nov 2020Technology Stack - Openshift 3.7/3.11, Prometheus, Kibana, Elasticsearch, Fluentd, Ansible, CI/CD, YAML, Jenkins, MongoDB- 3.6.8-1/4.0.5, Postgres-9.6-10-1, Angular, Node.js, Python, Camunda, BPA - Business Process Automation and NSO (Cisco Network Services Orchestrator). Ansible playbook, CMSP, CUCM Call Manager, CWM Platform, RabbitMQ, Java, Collaboration, Swagger Documentation, Write API Test Automation Scripts using Robot Framework, Selenium. Completed BPA(Business Process Automation) Bootcamp with NSO (Cisco Network Services Orchestrator) 2019.AIML projects: AIML project on Movies: Testing Hypothesis that men watch more drama, Sci-Fi, Romance than women. Analyzed to prove that men watches more Sci-Fi movies, while women watches more drama | romance.Technical-Stack: Python based Analytics using Numpy, Pandas, Matplotlib, Seaborn, Statistics, Exploratory Data Analysis, Hypothesis Testing, Visualization, Data cleaning, Engineering.https://eportfolio.greatlearning.in/shirin-khan

Florham Park, New Jersey, Us

Public Health Solutions, Inc. Conduent Business Services - Service Delivery Team • Develop customized Public Health Solution for Conduent Clients involving bug fixes, drive improvements and addition of modules. Technical Stack: Maven – Case Management Platform in Public Health Domain, ANT, Gradle, IntelliJ, Tortoise SVN, JasperReports.

Armonk, New York, Ny, Us

Storage Drive Qualification/Supply Chain Engineering Analytics Solutions/Linux Out-of-the-Box/OpenPOWER/High Performance Computing. Expert in setting up rapid test development environment involving Linux distros across multiple servers-Chef style, installing repository and other packages, test automation via scripts for Storage Drive Qualification on SAS/SATA including Performance on IBM Power/OpenPOWER servers. Data ingested/engineered from these are fed in Database/Excel files/Reports etc. Trained and worked with Watson Quality Advisor team on Cognitive platform involving Watson, Angular 2, Typescript Node.js, Microservice, Redis, DB2, and Git.• Developed script-based test automation tool for internal functional, integration, system, and regression testing (Python, Bash, Awk, Sed, Perl), reducing automation test environment set up / testing time 50%.• Saved IBM around $30K by preventing drive damage to zero in testing / resold back to vendor and additional $10K+ for organizing global Bootcamp for performance organization in 2017.• Received 2 IBM awards for managing / delivering multiple IBM projects on time and within budget while also managing Software Performance Analyst work (C/C++, Hadoop, Cassandra, Nvidia driver, Cuda Tool Kit 8.0, ESSL, Spectrum MPI).• Reduced turn-around time 40% by conducting automated / manual IDE workload uploads for automated post processing, visualization, and database creation / maintenance / administration. Received Group IBM Award for Intelliperf performance tool (PHP, LAMP, Java, Jmeter, Bash, Awk, MariaDB, MySQL, DB2, HTML, CSS, RTC, Linux Profiler Tool in both virtualized / non-virtualized environments) for automated performance data processing, analysis, comparison, and visualization across different family of servers as well as competitors - Intel servers (Broadwell / Haswell). Set-up Cassandra Dev environment, data modeling, and others. Hadoop set up.

Dublin 2, Ie

 Analyze, design, develop/test complex modules per design requirements using software best practices /enhancements/fix bugs of web based Medicaid Eligibility Application Projects that works with Federal Hub, and other third party vendors utilizing web services. Specialized in Accenture Public Service Portal, Accenture Benefit Management System, Presumptive Eligibility / Self-Service Portal. Technologies used on regular basis are JSP, J2EE, JavaScript, XML, HTML, Spring-IoC/ MVC/ Hibernate Framework, REST, XML, JSON, JUnit, Portlets, JPA, Rational Team Concert, Clear Quest, Remedy, Maven, Webservice, Oracle Rules/Oracle BPM, Eclipse IDE with Web Logic Application Server and VMWare/Putty/Linux O/S. Develop Technical Design Document (UModel). Experience in full software stack-front to backend. Translate product requirements to functional and technical programming standards.  Specialize in application security, write custom queries and perform query optimization.  Successfully complete development of complex modules /fix defects/implement security across user level access.

Remote First, Us

 Responsibility included troubleshooting, identifying root cause and fixing Web applications.  Capable of handling multiple P1 issues within 24 hours resolve time. Handled 60+ issues per month involving bug, database update/change/create views/procedures, setup, server performance monitoring, resolved and monitored internal proactive alerts, forms, HL7 messages, etc. Responsible for full Stack. Expert in developing adhoc reports for clients using Postgres Oracle, TSQL, PL/SQL or MS SQL.  Interpreted government policy and procedure in the area of Meaningful Use, performed compliance check.  Participated in code reviews, peer reviews, and provided peer trainings. Familiar with SVN, Bugzilla. Collaborated with cross functional teams such as DBAs, Developers, Client Advocates etc. Deployed hot fixes, Developed training materials and documentation, mentored new hires. Represented team in meetings, organized team events, and performed additional duties in Manager’s absence like participate in Managers meetings, meet with Managers to resolve client issues, lead team, setup, go live, assign tickets to team members per their expertise and escalate to developers where applicable, provide support to team, submit status report to Director of Support. Support Implementation team through pre-production, mock go live and go live by configuring web based applications.

Austin, Tx, Us

Master Of Science, Computer Science

Master Of Arts, Economics (Business Track)