Objective: Highly motivated lead, analyst, Salesforce admin with extensive experience in various business/process/System verticals, is looking to involve in process automation analysis, improve business process, technical process requirements quality and delivery high-quality solutions to elevate the end user experience and enhance quality of delivery. Skills: • Have excellent business, communication, presentations, and effective listening skills• A strong Leader, a Team player and engagement expert• Analytical, motivated, and highly organized• Expert in MS office, Modeling Tools & Test Management Tools & S/W applications• Expert in developing, maintaining, and executing test plans/ test cases and coordinating UAT efforts• Salesforce Sales Cloud, Service Cloud, Platform Cloud and eco system.Industries:• Transportation & Airlines (American Airlines)• Real Estate (GE) • Assets & Finance (FiServ)• Supply Chain and Shipping (FedEx)• B2B/B2C Services• HealthCare (AmeriPath)• Retail • Professional Services/ Product Services• Non-Profit Services• B2C Marketing/Campaigns (Parago)• Crypto Processing Services/SolutionsCustomer/Roles • Medcan: BA/ QA Lead• ECA Software/ Solutions: BA• ERP Group: BA/ PM• Motocho: BA/ PM• FiServ: BA/ QA Lead• GE: BA/ QA Lead• American Airlines: QA Lead• SUNGARD: QA• FedEx/Kinkos: QA• DFW Airport: Dev Lead• AmeriPath: Dev Lead• Parago: Dev lead
Listed skills include User Acceptance Testing, Quality Center, Testing, Test Planning, and 27 others.