Salesforce Business Analyst
CurrentAt Cision, A public relations and media software company and service provider I am working as a Sr.BA translating business requirements to technical specifications, helping with the development of end-to-end Sales, CPQ and NetSuite solutions. Working with internal customers to deeply understand business processes, target pain points and working with Salesforce management team in scope activities and prioritizing enhancements.Working with technical experts to validate assumptions, drafting acceptance criteria/technical specifications, and drafting test plans.Analyzing current business processes/procedures, identifying inefficiencies, create process & modeling diagrams and journey maps using Lucid Chart/element/ Miro. Recommend solution improvements and present several demos to stakeholders. Support the ongoing development, maintenance, and health of Cision’s global SFDC instance. Acting as the technical SME for Cision’s global Salesforce.com instance and other integrated software components. Ensure integration and data exchange between Salesforce and external services, providers, or platforms as needed.