S Z. Email and Phone Number

A highly passionate ServiceNow SME/Manager/Architect with successful track record in diverse fields of IT & Businesses including Investment Banking, ITSM, Telecommunication, Education, Legal and Charity. Deliverables included a Architecture and design of Service Management Functions, Global Best Practice ITSM Processes, Team Development, Strategy and Governance. I have worked hands-on ITSM, ITOM, ITBM, HR Services suites of ServiceNow platform.I have excellent abilities with demonstrable experience and sound knowledge of the architecture, service design/delivery and implementation of different ITSM platforms (ServiceNow, BMC Remedy, Hornbill SupportWorks). As the SME, I have lead various end-2-end ServiceNow implementations as well as the up-gradation of bespoke to OOTB solutions and cross-platform integrations including SIAM based solutions to manage interdependent services from multiple internal and external vendors.Designing the architecture and process flow diagrams illustrating integration of ServiceNow Platform with other enterprise solutions working such as SAP, Workday, Remedy, HPSM, AD, Solarwinds, SNOW, LANDesk and more.Being Snr. ServiceNow Developer in the past, I have hands-on implementation experience and proficient ServiceNow Scripting knowledge including client, server, workflow scripts and scoped applications. Apart from ITSM suite, I have implemented various projects of ITOM, ITBM, HRSD suites. ITBM projects included Agile Development, Demand and Project Portfolio Management for a high-tier health industry client.This technical scripting knowledge stands me out not only being an Architect who understands end-to-end processes but I am also proficient technically, which helps me to be a better escalation point for my technical resources as well as for clients to be able to understand and demonstrate them the complex solutions in layman way yet clarifying technicalities.