Shirl Mitchell Email & Phone Number

PROFESSIONAL OVERVIEW:An experienced ITIL Service Management Consultant , specialising in Change , Release and Environment Management with a proven track record of success in the public and private market sectorsHighly experienced in both operational and process work providing high-level strategic planning and business analysis to ensure the timely completion of end to end release deployment projects resulting in improved business-critical systems performanceInspires confidence with customers and colleagues, ensuring communication channels remain open to accommodate changes in business needs.Maintains high levels of client service and company image whilst acting as first point of contact to resolve change issues.Experienced in Incident , Change and Release Management, IT and Business process management & analysis, Programme and Project management from pipeline through to delivery.Skills in Problem solving and process analysis, able to co-ordinate all aspects of testing from development to production, continual service improvement (CSI), conducting post implementation reviews to identify future best practice, managing training on new systems and process changes.CAREER HIGHLIGHTS:• Developed and implemented new Release and Deployment process across a number of businesses within Public and private sectorsThese processes support business process re-engineering, now benchmarked & still in use today• Upgrade of the BBC UK Weather system (Nationwide)• Developed an Environment strategy through SDLC eg. Development, Functional Tests, SIT, UAT ,Regression, Production• Implemented ‘Service Transition process’• Worked with Project Managers to deliver business requirements via Waterfall & Agile projects through a ‘gate’ mechanism for full development life cycle via approved release schedules• Assisted in the set up of a PMO to provide full visibility on ongoing projects via a structured programme

Listed skills include Stakeholder Management, Prince2, Project Delivery, Release Management, and 13 others.