• Designed annual company calendar with operational and marketing needs.• Researched and developed own new product for skincare, personal care and scalp care products. • Co-researched, sourced launched all treatments within 1 month.• Sourced and collaborated with international and local manufacturers for new products.• Design and conduct monthly training materials and meeting• Implement new treatment SOP and assessment criteria for beauty therapist.• Assessed and preassessed therapist practical hand skill before serving customers.

• Conduct WSQ service training and practical beauty hand skill training with theory knowledge.• Conduct assessment on trainees' knowledge and hand skill at the end of the session.

• Co-researched, sourced and led the innovation to launch 3 new treatments within 3 months.• Assisted and co-researched new product innovations.• Sourced and collaborated with international and local manufacturers for new products.• Design and conduct monthly training materials (E.g presentation slides, worksheet, quizzes, videos, games, FAQ list) to train company-wide of >50 staff for new treatments and products.• Conducted onboarding staff to all newly hired staff.• Conducted online and physical skincare workshops to public and corporate with >30 attendees. • Implement new treatment SOP and assessment criteria for beauty therapist.• Assessed and preassessed therapist practical hand skill before serving customers. • Designed annual training calendar with operational and marketing team.

Conduct physical and online training for new therapist in treatments and products knowledge with hands-on skills. Conduct and assist skincare workshops for end consumer.Assist in Sales events.Develop new treatments and product available for sales. Assist in practical accessment.

• Performed skincare assessment and advanced treatment in accordance with clinic treatment protocol—light therapies, 15–45% chemical peels, microdermabrasion, IPL, sonophoresis, acne treatments, facials, and waxing• Developed the company’s SOP with industry best practices and treatment protocol and enhanced internal training package• Developed new business strategy for skincare products• Promoted appearance medicine procedures such as Botox, laser treatments, dermal fillers, lip enhancement, subcision, and radiofrequency machines• Curated skincare product and treatment plan specific to client’s needs• Took charge of appointment scheduling, consultation, and performed data analytics

• Co-researched and co-innovated 2 series—more than 7—of new products• Sourced, liaised, and collaborated with international manufacturers and distributors• Developed skincare training manuals and slides for retailers and beauty advisors• Produced video training guides to impart knowledge on product efficacy, directional use, and provided recommendations for different skin type• Developed and implemented new product development SOP• Led extensive market research and established new partnerships at exhibition

• Responded quickly to clients’ concerns and ensuring superior customer service through phone line, ward and clinic calls, as well as, in retail stores.• Picked, packed, and dispensed medications accurately with 100% accuracy at multiple outpatient departments

• Consistently maintained answer and call time requirements with a 95% accuracy• Responded quickly to clients’ concerns and ensuring superior customer service• Ensured on-time delivery more than 90% of the time• Picked, packed, and dispensed medications accurately with 100% accuracy• Followed extemporaneous preparation (capsules, troche, suppositories) methodically to ensure good manufacturing processes and efficient production

• Consistently maintained answer and call time requirements with a 95% accuracy• Responded quickly to clients’ concerns and ensuring superior customer service through phone line, ward and clinic calls, as well as, in retail stores.• Picked, packed, and dispensed medications accurately with 100% accuracy at all rotating departments• Detect prescription errors accurately to ensure patient safety • Completed extensive research in the mechanism, the causes and medications for Cardiovascular diseases (Atherosclerosis)