.Utilize CRM system to manage patient interaction.Educate patient on the benefits and usage of medical device..Conduct outbound calls to patients who have shown interest in our product..Schedule in home assessments appointment with clinical physical therapists.Handled incoming calls and email correspondence.Contact new leads and convert them into appointments.Use product knowledge to respond to customer inquiries.Educate patients on treatment options and benefits.Schedule and confirm appointments.Conduct follow up calls with patients interested in the product.Coordinate with medical clinics to ensure patients received treatment.Respond to qualifying inbound leads over the phone.Participate in team huddles and training sessions.

. Provided counseling and pre and post operative instructions and answer any questions they may have. Contacted new leads and converted them into consultation appointments.. Supervised and trained new surgical coordinators. Coordinated and scheduled appointments and surgeries between the surgical team and surgery center. Confirmed surgery dates, times and locations with patient, surgeon and the operating facility. Counseled patient on the different types of lenses based on their medical report. Ensured all pre-operative requirements, including medical clearance and pre-surgical testing are completed. Communicated regularly with the surgical team and surgery center to ensure all paperwork are in place for the procedure. Communicated with patient about any out-of-pocket cost or financial responsibilities, pre-approved credit lines and processed payments. Maintained accurate patient records and managed paperwork flow between the surgical practice and surgery centers before procedures.

· Effectively managed a high volume of inbound and outbound calls.· Provided assistance for calls and emails regarding products and services.· Troubleshot issues with all Apple devices, including iOS and watchOS.· Coordinated with team and supervisor to meet goals and objectives.· Effectively handled high volumes of inbound and outbound calls.· Managed payment processing and confidential account security issues, including settled transactions and refunds.