Shirley Beard Email & Phone Number

Portsmouth, Virginia, United States

Portsmouth, Virginia, United States

Chesapeake, Virginia, United States

Certified Notary Public / Signing Agent

United States

• Realized a retention rate of 85% for those who completed the program and maintained gainful employment within 1 year or more after graduation.• Developed and facilitated instruction aimed at the integration of persons with disabilities into the competitive workforce. Courses created and taught included: Language & Communication, Affective Listening, Creating and Maintaining Professional Relationships and Conflict Resolution. • Maintained support for a case load of roughly 10 clients after facilitating placement into employment over a 90-day period to ensure accommodations and modifications are made to provide overall success.

United States

• Processing more than 20-30 customer and account source documents a day by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.• Through effective organizational skills and time management, drove accuracy, speed and more directly the numbers of clients in need of services offered through the Home Energy Assistance Program. • Promoting client satisfaction through answering all incoming HEAP calls in in a timely, friendly and respectful manner order to elevate the agencies client-engagement to ensure the swift resolution of client issues to preserve customer loyalty while complying with company policies.

United States

• Provided administrative support for the department/division comprised of 30 employees, relative to the municipal services of the Department of Behavioral Health and Developmental Services; to resolve and adjust complaints and complex problems at the departmental level.• Responsible for scheduling and monitoring mandatory training for all employees required for maintaining licensure standards for roughly 30 employees.