· Conducting intake interviews to assess the needs of newcomers and develop a settlement plan that addresses their specific needs and goals.· Providing information and guidance on various topics, including housing, employment, education, healthcare, and other essential services available in the community.· Helping clients navigate government systems and processes, such as applying for social assistance or obtaining necessary documentation.· Providing emotional support, advocacy, and referral services to clients as needed.· Developing and delivering workshops and training sessions on settlement-related topics.· Collaborating with other service providers, such as language instructors and employment counsellors, to ensure clients receive comprehensive support.· Maintaining accurate records of client interactions and outcomes to ensure program accountability and effectiveness.· Keeping up-to-date with developments in immigration policies and programs to ensure accurate and timely information is provided to clients.

· Provided administrative support to the office manager and administrative staff by performing general office duties.· Maintained program databases and ensured accurate data entry.· Assisted program participants in identifying the best services to address their needs and achieve their goals.· Answered phone calls: Responded to phone calls and transferring them to the appropriate person or department.· Handled inquiries: Answered inquiries from clients, vendors, and other stakeholders.

Maintain the appointment database and ensure clients are properly booked for an appointment.Confirm clients’ eligibility for an appointment and provide information regarding what documents the client needs to bring with them to their appointment.Perform administrative duties, maintaining clear records, and enter clients’ information into databases as required.Complete intake assessment and forms in regards to new clients.

I assisted the office manager with filing, printing, filling electronic inventory forms, invoices and other necessary office duties.