Shirley Chen

Shirley Chen Email and Phone Number

Director, Product Marketing at Klaviyo | ex-Meta, ex-TikTok @ Klaviyo
Shirley Chen's Location
San Francisco Bay Area, United States, United States
About Shirley Chen

At TikTok, I led product strategy, operations, and marketing function, focusing on seller growth and engagement through live shopping and short videos. We've developed a dynamic ecosystem that caters to the evolving demands of sellers, consumers, and creators, ensuring TikTok Shop remains at the forefront of social commerce innovation.Previously at WhatsApp, my team propelled the business app to become a vital tool for 170M monthly active businesses, driving a $1B+ monetization strategy. Our efforts included launching a premium subscription product within an ambitious seven-month timeframe and bolstering user engagement and trust through strategic marketing programs.

Shirley Chen's Current Company Details
Klaviyo

Klaviyo

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Director, Product Marketing at Klaviyo | ex-Meta, ex-TikTok
Website:
klaviyo.com
Shirley Chen Work Experience Details
  • Klaviyo
    Director Of Product Marketing
    Klaviyo Dec 2024 - Present
    Boston, Massachusetts, Us
  • Tiktok
    Director, Product Strategy, Operation, And Marketing, Tiktok Ecommerce
    Tiktok Feb 2023 - Dec 2024
    Los Angeles, California, Us
    I led product strategy, operation, and marketing organization at TikTok across seller onboarding, growth, Live shopping and short videos, inventory and pricing, campaign & promotion, and payments. I manage a team of senior leaders and 20+ product marketers and strategist to drive market understanding, solution development, and go-to-market for TikTok Shop.
  • Whatsapp
    Senior Product Marketing Lead, Business App Monetization
    Whatsapp Aug 2021 - Feb 2023
    Menlo Park, California, Us
    I led a team of product marketers to drive product strategy, development, and marketing for WhatsApp Business App, loved by 170M monthly active small and medium business owners around the world. Key responsibilities include: 1) Monetization: Spearheading a $1B monetization strategy, defining segmentation, driving product investments and pricing, and rallying a 30+ person cross functional team to build and launch a zero to one premium subscription product within 7 months.2) Growth and trust: Leading new initiatives to grow user engagement and brand trust, including product, and marketing led growth program and top priority privacy launches.
  • Facebook
    Product Marketing Lead, Ads
    Facebook Jun 2018 - Aug 2021
    • Led the development, launch, and scaling of ad products in key verticals like Travel and Financial Services.• Conducted market research to formulate product strategy and recommendations for new ads ranking, targeting, and formats.• Spearheaded product Alpha/Beta testing, launch, and GTM to drive product market fit and growth.
  • Expedia Group
    Director, Strategy And Business Development
    Expedia Group Sep 2017 - May 2018
    Seattle, Wa, Us
    • Formulated and led growth strategy for Expedia Package and Attach business in collaboration with Commercial, Product, Analytics, Engineering, and Marketing team. Key responsibilities include identifying key growth drivers, building business cases to prioritize investments in product and supply, driving alignment across organization, and overseeing implementation and performance monitoring. • Defined value proposition to hotel, airlines, and car rental partners and presented Expedia’s strategic view to partners with respect to needs from contractual negotiations
  • Expedia Group
    Senior Manager, Strategy And Business Development
    Expedia Group Mar 2016 - Sep 2017
    Seattle, Wa, Us
  • Expedia Group
    Manager, Strategy & Business Development Manager
    Expedia Group Feb 2014 - Feb 2016
    Seattle, Wa, Us
  • Expedia Group
    Customer Analytics Manager
    Expedia Group Jan 2013 - Feb 2014
    Seattle, Wa, Us
    • Led customer segmentation and contact strategy to personalize offer recommendations based on customer historical purchase and trip cycles data.
  • Dell
    Strategy And Business Development, Sr. Manager
    Dell Jul 2011 - Jan 2013
    Round Rock, Texas, Us
    • Formulated both organic and inorganic growth strategies for Dell global consumer business through segmentation refocus, market entry analysis, financial modeling, and business model reinvention.• Evaluate potential partnerships and acquisitions opportunities and developed valuation models to assess the value of target assets.
  • Flow Venture Capital
    Business Development Manager
    Flow Venture Capital Sep 2008 - Apr 2009
    • Developed business development structure and identified investment projects in online education and legal services through industry research and analysis.• Evaluated social impacts and long-term sustainability to drive growth and innovation in the online services sector.
  • Sony
    Product Marketing Manager
    Sony Jul 2006 - Aug 2008
    Tokyo, Jp
    • Led cross-functional team to establish Sony as the top High Definition (HD) brand through brand/PR, performance marketing, and partnerships with HD content providers.• Spearheaded multiple successful product launches, propelling VAIO to become the #1 foreign PC brand with innovative digital and influencer marketing strategies.

Shirley Chen Skills

Competitive Analysis Segmentation Go To Market Strategy Marketing Strategy Strategic Planning Financial Modeling Strategy Cross Functional Team Leadership Customer Insight Management Advertising Business Development Product Launch Analytics Product Marketing Omniture Sql P&l Analysis Hive A/b Testing E Commerce

Shirley Chen Education Details

  • Duke University - The Fuqua School Of Business
    Duke University - The Fuqua School Of Business
    Marketing Analysis And Strategy
  • National Taiwan University
    National Taiwan University
    International Business

Frequently Asked Questions about Shirley Chen

What company does Shirley Chen work for?

Shirley Chen works for Klaviyo

What is Shirley Chen's role at the current company?

Shirley Chen's current role is Director, Product Marketing at Klaviyo | ex-Meta, ex-TikTok.

What is Shirley Chen's email address?

Shirley Chen's email address is si****@****ail.com

What is Shirley Chen's direct phone number?

Shirley Chen's direct phone number is +191943*****

What schools did Shirley Chen attend?

Shirley Chen attended Duke University - The Fuqua School Of Business, National Taiwan University.

What skills is Shirley Chen known for?

Shirley Chen has skills like Competitive Analysis, Segmentation, Go To Market Strategy, Marketing Strategy, Strategic Planning, Financial Modeling, Strategy, Cross Functional Team Leadership, Customer Insight, Management, Advertising, Business Development.

Who are Shirley Chen's colleagues?

Shirley Chen's colleagues are Guichard Sebastien Volcy, Ravenna Neville, Rick Butler, Greg Rivers, Jack W., Patrick Kapcsos, Pure Earth.

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