Shirley Dennis Email and Phone Number
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ABILITIES• Customer Service - Over 25 years’ experience in providing quality customer service. Possessing excellent communication skills and attention to detail. Addressing business procedures and policies professionally while treating people with respect and courtesy• Management - 20 plus years’ experience in supervising employees and sub-contractors in office, maintenance and construction settings• Technical skills – Strong technical skillset using computers in the workplace and at home; staying up to date with the current technology• Office skills – Able to efficiently operate a well-organized office, ensuring that all administration procedures are followed to company standards• Conflict resolution – Solid active listening skills, able to identify issue and guide towards a positive resolutionPROGRAMS Microsoft Office (Word, Excel, PowerPoint, Access and Outlook), WordPerfect, Lotus, and Salesforce, Slack, Skype, GoToMeeting, Yammer, Olark chat, Google AppsQUALIFICATIONS• Planned and designed new procedures for office and maintenance staff• Developed various accounting and bookkeeping platforms• Created trouble-shooting procedures and implemented them with efficiency• Enjoy learning new software programs and training fellow workers• Practice diplomacy both with office staff and clients in settling disputes with empathy
Architectural Brick & Tile
View- Website:
- archbricktile.com
- Employees:
- 20
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Customer ServiceArchitectural Brick & Tile Jul 2016 - PresentFishers, In
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Customer Service Specialist / Technical Support AssociatePresencelearning 2014 - PresentPresencelearning, San Francisco, Ca• Worked from home remotely supporting customers, clinicians, students and schools. Handled chats, scheduling, equipment and attended meetings to communicate technical information to the customer• Added student, site and assessment information into Salesforce database; also attended client meetings to collect the customer data• Contacted customers (school & learning coaches) to schedule computer checks and to send out network information to the school’s technical department• Interacted with Client Success Managers and Implementation Specialists to set up computer checks, sent out whitelisting procedures and ordered equipment for their districts and sites• Worked on special projects for the different department within the Clinical Operations Department -
Office CoordinatorArchitectural Brick & Tile 2012 - 2014Architectural Brick & Tile, Fishers, In• Acted as business interface between departments and clients to filter general information, requests and queries • Greeted all incoming visitors to the office in a friendly, professional, hospitable manner• Processed incoming and outgoing mail, along with receiving incoming deliveries• Designed displays to promote sales for ceramic, stone and glass tiles
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Telephone RepresentativeLive Ops 2010 - 2012Redwood City, Ca• Advised prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies• Influenced customers to buy or retain product or service by following a prepared script to give product reference information• Explained products, services and prices; and answered questions from customers
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Office ManagerA & D Hydra Clean, Inc. 2008 - 2010Indianapolis, In• Managed accounts receivable and accounts payable, along with invoicing water damages, reconstructions and carpet cleanings• Handled weekly work schedules, inspections and time cards for technicians; scheduled subcontractors for reconstruction phase and responsible for scheduling carpet cleanings• Maintained and cataloged water damage pictures and Fluke scans, as well as technicians’ licensing, DOT exams & subcontractor insurance
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Customer Service RepresentativeArchitectural Brick & Tile 2005 - 2008Fishers, In• Resolved product and service problems by clarifying the customer's complaint; determined the cause of the problem and explained the best solution to solve the problem; followed up to ensure resolution• Ordered construction supplies, both regular stock and special orders; along with seeking new providers for hardwoods and corks• Managed accounting records, handled charges and cash balances
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Projects DirectorTr Property Management, Llc 2004 - 2005Indianapolis, Indiana Area• Created new programs for office staff to improve efficiency• Recruited landlords who needed property managed. • Worked closely with bankruptcy attorneys to assess bankruptcy property
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Office Manager / Property ManagerTr Property Management, Llc 1998 - 2005Indianapolis, Indiana Area• Managed property for landlords including single family, doubles, and apartments including Section 8 properties. Executed leases, filed court papers and represented landlords in court Maintained accounts payable, accounts receivable and payroll• Inspected property after move-outs and before move-ins & determined what repairs were needed, organized and supervised sub-contractors, maintenance, and office personnel
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Senior InvestigatorContinental Enterprises, Inc. 1994 - 1998Carmel, In• Organized and supervised investigators in the office and in the field• Coordinated cases (criminal and civil) for trademark holders with Law Enforcement (local, state & federal) throughout the Midwest and Eastern states• Monitored different venues for copyright infringement. Notified the legal departments of clothing, jewelry and purse manufacturers of copyright infringement
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Office ManagerContinental Enterprises, Inc. 1992 - 1994Carmel, In• Maintained accounts receivable, payable & payroll• Performed technical support for computers and office network• Installed and maintained Dos-based and Window-based programs for a variety of billing, database and report functions, such as WordPerfect, Microsoft Word, Microsoft Works, Lotus and Timeslips
Shirley Dennis Skills
Shirley Dennis Education Details
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Social Work / Psychology
Frequently Asked Questions about Shirley Dennis
What company does Shirley Dennis work for?
Shirley Dennis works for Architectural Brick & Tile
What is Shirley Dennis's role at the current company?
Shirley Dennis's current role is Customer Service at Architectural Brick & Tile.
What is Shirley Dennis's email address?
Shirley Dennis's email address is sh****@****hoo.com
What is Shirley Dennis's direct phone number?
Shirley Dennis's direct phone number is +131725*****
What schools did Shirley Dennis attend?
Shirley Dennis attended Indiana University-Purdue University At Indianapolis.
What are some of Shirley Dennis's interests?
Shirley Dennis has interest in Exercise, Sweepstakes, Home Improvement, Reading, Gourmet Cooking, Food, Home Decoration, Health, Photograph, Cooking.
What skills is Shirley Dennis known for?
Shirley Dennis has skills like Customer Service, Microsoft Office, Management, Microsoft Excel, Training, Outlook, Data Entry, Office Administration, Microsoft Word, Powerpoint, Accounts Receivable, Leadership.
Who are Shirley Dennis's colleagues?
Shirley Dennis's colleagues are Betsy Barber Lackey, Nicolas Fromm, Kristen Petty, Matthew Adamson.
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Shirley Ladler-Dennis
Pharmaceutical Labeling Specialist Well Experienced With Labeling, Regulatory, Quality, Artwork And Packaging.San Francisco Bay Area3earthlink.net, ladlerdennis.com, biomarin.com -
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