Shirley Gamet-Nave Email and Phone Number

• Complied and enforced established internal controls, workflows and policies for tracking, reconciling and reporting on collection activities• Prepared variety of different written communications, reports and documents• Created spreadsheets using Microsoft Excel and Google Sheets for daily computations, weekly and monthly reporting and monitoring• Oversaw high-volume collection operations with 30-person team focused on efficient collection processes, AR and other credit and accounts management needs• Identified improvement changes regarding key processes for internal controls and collection procedures• Supported VP-Credit and Collection with special projects and additional job duties• Documented interactions in computer database and updated information• Validated existing accounts management, collection and reporting systems to assess quality and conformance, identify problems and implement corrective actions• Performed business administration and financial tasks to guarantee five-star service for clients• Developed strategic plans for day-to-day collection operations• Trained and mentored new employees on collection methods, documentation requirements and performance strategies• Facilitated successful internal and external audits through sound and thorough documentation•Contacted customers to collect outstanding payments via one-time or negotiated installment methods• Worked with legal resources and recovery teams to manage default issues• Successfully implemented new technologies and process automations to encourage continuous improvement• Composed effective collection reports summarizing accounts receivable data• Conducted investigations of customer accounts and payment histories• Reviewed, researched and corrected discrepancies and customer concerns• Established procedures for collection of past due amounts• Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices

• Reviewed customer files on regular basis to make sure receivables were in sound condition.• Minimized accounts receivable collections and reconciled customer billings and statements.• Handled minimum of 15 calls per day to address customer inquiries and concerns.• Worked with customers to understand needs, resolved conflicts, negotiated mutually beneficial agreements between parties and provide excellent service.• Actively listened to customers' requests, confirming full understanding before addressing concern, handled concerns quickly and escalated major issues to manager.• Listened attentively to client feedback to create stronger relations and shape business.• Created spreadsheets using Microsoft Excel for daily computations, weekly and monthly reporting and data monitoring.• Placed customer accounts on hold due to past due payments.• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.• Made decisions and recommendations about extending lines of credit.• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.• Maintained energy and enthusiasm in fast-paced environment.• Learned new skills and applied to daily tasks to improve efficiency and productivity.• Demonstrated respect, friendliness and willingness to help wherever needed.• Improved operations through consistent hard work and dedication.• Collaborated with team members to achieve target results.• Participated in team-building activities to enhance working relationships.• Developed and maintained courteous and effective working relationships.• Exceeded goals through effective task prioritization and great work ethic.

• Drafted agendas, recorded minutes and generated documents to facilitate meetings.• Scheduled appointments and conducted follow-up calls to clients.• Responded to emails and other correspondence to facilitate communication and enhance business processes.• Provided clerical support to company employees by copying, faxing and filing documents.• Composed inter-office correspondence and provided product and service information to customers.• Answered multi-line phone system and enthusiastically greeted callers.• Maintained electronic filing systems and categorized documents.• Entered data into system and updated customer contacts with information to keep records current.• Created and updated records and files to maintain document compliance.• Handled daily scheduling tasks and provided administrative support for entire department.• Organized envelopes, postage and mail correspondence for staff and leadership.• Maintained daily report documents, memos and invoices.• Offered technical support and troubleshot issues to enhance office productivity.• Maintained office supplies inventory by checking stock and ordering new supplies.

• Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.• Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.• Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.• Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.• Routed business correspondence, documents and messages to correct departments and staff members.• Interacted with customers by phone, email or in-person to provide information.• Supported staff on special assignments and ad hoc projects.• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.