. Appointed as Damco Qingdao Customer Service Office manager, responsible for end-to-end customer service and operation of Ocean Freight, AIR Freight and Value Added Services in North China Area, including all Export & Import business from Beijing, Tianjin, Dalian, Lianyungang and Qingdao. . Leading the centralization project to move customer service and operation activities from Tianjin, Dalian and Beijing office to Qingdao Customer Service Office. Fully in charge of migration planning, recruitment and knowledge transfer, service level sustaining and contigency planning. . Leading the off-shoring implementation for approx. 40 HC customer service & operation from Japan and Korea to Qingdao Customer Service Office. Fully responsible for managing all migrating activities were delivered in time and within the approved business case parameters. . Full responsible for continuously improved customer service level, by providing high-quality operational support to global and regional key accounts, as well as proactive engagement with customers landed by local sales team.. Driving the process optimization with productivity gain. Identified the automation opportunities in operational process and led the workflow tool successful roll-out with largely improved team efficiency. . Leading the team with 70+ people with 8 direct reports.

. Leading the project of migrating accounting & finance activities from coastal offices of Greater China Area to Chengdu finance center, including transition, recruitment and training, ramp down of existing sites, resource management and contingency planning. The centralized finance center was initially set-up with approx. 100 people covering all accounting and finance functions of Damco Greater China Area. . Successfully migrated SAP operation team of approx. 50 people from customer service function to Chengdu finance center, with role & responsibility transformation, department restructuring and end-to-end process optimization.. Appointed as General Manager of Working Capital, with full responsibility of legal entity cash flow forecast and funding, accounts receivable with SAP invoicing and dispute handling, accounts receivable reporting and escalation, credit management, etc... Being the project leader of Taiwan, Japan and Korea accounting & finance activities off-shoring to Chengdu finance center.. Leading the department includes 90+ colleagues accross 8 teams (direct reports).

. Overseeing the accounting department of Damco North China, including general accounting and financial reporting process.. Full responsible for management reporting, rolling budget and annual budget.. Business partner by driving business performance and product profitability analysis. . People management and development with 10 direct reports.. Dual role working in Shanghai from May 2009 to lead the project migrating accounting & finance activities from costal office of Greater China to Chengdu finance center.