Shirley Luu Email and Phone Number

-Lead the independent processing and review of medical record and authorization requests, ensuring high-quality documentation, data accuracy, and regulatory compliance, improving the patient access process, aligning with customer service goals in a fast-paced environment.-Utilize Epic EHR to abstract healthcare data, ensuring precision in data entry and supporting product delivery efforts.-Collaborate with cross-functional teams, including customer support and IT, to streamline operations and improve data accessibility, enhancing customer experience and response times.-Demonstrate problem-solving skills in addressing complex customer and operational issues, ensuring compliance with HIPAA and promoting efficient workflows.

-Engaged in the collection, analysis, and presentation of healthcare data using tools like EHR and SPSS, enabling data-driven decisions for improving patient outcomes.-Worked closely with interdisciplinary teams to implement actionable feedback, improving rehabilitation strategies and contributing to a seamless experience for patients.-Assisted in technical documentation and project management efforts, ensuring successful project delivery and maintaining open channels of communication with team members.

-Consulted with outpatient therapy clients, ensuring that patient information was accurately processed and aligned with HIPAA compliance standards.-Proactively identified opportunities for workflow automation and process optimization, contributing to service improvements and better client outcomes.-Identified opportunities for process improvement, utilizing health informatics solutions such as Clinical Decision Support Systems (CDSS) to implement efficient workflows and innovative strategies.

-Performed administrative tasks, such as scanning documents, displaying strong data entry skills, appointment management, answering switchboard calls, greeting visitors, and creating new accounts for interested customers to preserve company longevity.-Adapted communication styles effectively to engage with a diverse clientele, demonstrating a keen understanding of individual preferences, needs, and backgrounds, resulting in improved customer satisfaction and fostering strong client relationships.-Exceeded performance standards by efficiently managing administrative tasks, demonstrating exceptional attention to detail, excellent written and verbal communication skills, and prioritizing tasks effectively, ensuring the timely completion of assignments.