AeroLeads people directory · profile
Shirley Mitchell Email & Phone Number
Director of Global Customer Experience, Digital Solutions - CRM and B2B e-Commerce at Valvoline Global
at
Valvoline Global Operations
1 work email found
@lexmark.com
2 phones found area 859
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Global Customer Experience, Digital Solutions - CRM and B2B e-Commerce at Valvoline Global
Location
Lexington, Kentucky, United States
Who is Shirley Mitchell? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Shirley Mitchell is listed as Director of Global Customer Experience, Digital Solutions - CRM and B2B e-Commerce at Valvoline Global at Valvoline Global Operations, based in Lexington, Kentucky, United States. AeroLeads shows a work email signal at lexmark.com, phone signal with area code 859, and a matched LinkedIn profile for Shirley Mitchell.
Shirley Mitchell previously worked as Director of Global Customer Experience, Digital Solutions - CRM and B2B e-Commerce at Valvoline Global Operations and Corporate Chairperson, Women's Employee Networking Group at Valvoline Global Operations. Shirley Mitchell holds Bsme, Msme, Mechanical Engineering from University Of Kentucky.
Company email context
Email format at Valvoline Global Operations
This section adds company-level context without repeating Shirley Mitchell's masked contact details.
*@lexmark.com
68% confidence
AeroLeads found 1 current-domain work email signal for Shirley Mitchell. Compare company email patterns before reaching out.
Profile bio
About Shirley Mitchell
Because I understand the power of a unified team, I have a proven track record of rolling out those strategic initiatives across marketing, technology, sales enablement, customer services, and operations. As a leader, I think strategically, take data-driven risks, and achieve business goals. I am known as a change agent, visionary, and builder of high-performing, global teams. My career progression demonstrates increasing responsibility leading those global teams, creating both customer and company successes in a global environment. Living in 3 countries outside of the United States and travelling on business to 6 continents has given me a global mindset and the ability to see life from different perspectives. In the US Military, I learned to reach beyond myself for the greater good. Specialties: Portfolio and Program Management | Customer Relationship Management | Strategy | Engineering | Customer Services | Operations | Marketing Automation & Operations | Demand and Lead Generation | Customer Experience | e-Commerce & Digital Strategy | B2B | Technology Development | Branding | Digital Go-To-Marketing Strategy & Implementation | User Experience & Usability | Product Launch Management | Product Marketing | OCM | Vendor Management | Business Process Improvement |Six Sigma Green Belt | Contract Management & Negotiations | Military Experience
Listed skills include Cross Functional Team Leadership, Program Management, Customer Experience, Product Development, and 45 others.
Current workplace
Shirley Mitchell's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles · 28 years
Shirley Mitchell work experience
A career timeline built from the work history available for this profile.
Director Of Global Customer Experience, Digital Solutions - Crm And B2B E-Commerce
Current
Mar 2023 - Present
Corporate Chairperson, Women'S Employee Networking Group
Current
Mar 2023 - Present
Director Of Global B2B Ecommerce And Customer Experience, Digital Solutions
- As part of Valvoline's Digital Transformation, partnered with a wide group of stakeholders to launch B2B e-commerce, digital marketing, and salesforce automation and create new global digital experiences for customers.
- Owns Marketing Operations/Salesforce Marketing Cloud/Inside Sales strategy, roadmap development and execution. Designed, implemented, and operationalized digital marketing playbook and processes that increased.
- Owns B2B portal & e-commerce strategy, global roadmap development and execution, operations including merchandising, cross-sell/upsell strategy, content management, adoption and growth. Driving revenue from $180M/year.
- Customer Relationship Management (CRM) Salesforce Automation Business PM Lead including CPQ, CLM, onboarding, seller pipeline journey, and account management implementation, deployment and adoption.
- Owns the strategy and execution for Voice of the Customer (VOC) including turning insights to multi-level action plans to position Valvoline with a strong NPS score.
- Owns the strategy for Artificial Intelligence driven sales optimization and account management.
Apr 2018 - Mar 2023
Global Sales And Services, Customer Ecommerce & Customer Experience Senior Manager
- Owns the CRM strategy and roadmap for Managed Print Services (MPS) Customer Rollouts across 110 countries. Leads Global Customer Program Management Office (PMO) team. Uses Lean principles to design global standard.
- Owns the Managed Print Services (MPS) Portal strategy, roadmap, and deployment. Responsible for the vision for the business requirements for IT development through agile project management and driving adoption by MPS.
- As owner of Customer Governance, including customer reporting, loyalty and red alerts, drove customer satisfaction globally and owns the Customer Operations Scorecard of KPI’s.
Jan 2015 - Apr 2018
Worldwide Marketing Senior Program Manager
- Program Managing Global Brand Awareness & Lead Generation Programs and Global Web Content Rollout.
- Managed the strategy and execution of industry-specific campaigns across the sales funnel and customer buyer journey. Responsibilities included increasing brand awareness and driving leads into the sales funnel.
- Developed and deployed an automated Lead Management connected CRM to make data-driven decisions that drove business results.
- Managed the content strategy and creation across a wide range of assets for multi-purpose use. Collaborated with Industry Analysts from Forrester, Gartner, and IDC.
- Managed multi-touch, trigger-based nurturing campaign development, execution and optimization across range of vertical industries. Directed team and managed the vendor relationships.
- Led team that utilizes leading edge marketing automation tools for end to end campaign reporting, lead scoring, and sales handoff.
Jan 2012 - Dec 2013
Global Web Senior Program Manager
Dec 2009 - Jan 2012
Research & Development Engineering Manager - Embedded Cryptography Supplies Security
- Commissioned by executive leadership to lead security team that protects supplies loyalty (thus revenue protection of $2B) through embedded cryptography. Team worked with internal ASIC team, cryptography vendors, Asian.
Feb 2008 - Dec 2009
R&D Project Engineer
- Led team to develop All-in-One’s with Asian partners and off-shore teams. Ensured quality programs were delivered on time that met or exceeded customer expectations.
- Drove a cross-functional team to develop All-in-One’s into the market. Worked with CFT to define and meet their deliverables and dependencies. Strove to improve usability, quality, and overall customer satisfaction.
1998 - 2007
~9 yrs
Construction Manager & Contracting Officer, Naval Mobile Construction Battalion Officer
- Managed over $50 million work-in-place in construction, renovation and maintenance contracts in Guam and Mississippi. Completed projects on schedule. Ensured customer satisfaction on all projects.
- In Guam, supervised a construction management team of military engineers, civilian construction management engineers, and construction inspectors that managed over $90 million in various projects. Became the island.
- In Haiti, planned and managed the materials for building schools and digging water wells for the local people as part of the UN humanitarian assistance.
- As Contracting Officer for a construction management office, evaluated construction bids, resolved technical issues, and negotiated changes.
Jul 1993 - Jul 1998
3 education records
Shirley Mitchell education
Bsme, Msme, Mechanical Engineering
University Of Kentucky
Women'S Ministry Certificate, Women'S Ministry
The Southern Baptist Theological Seminary
Master’S Certificate, Project Management
George Washington University
FAQ
Frequently asked questions about Shirley Mitchell
Quick answers generated from the profile data available on this page.
What company does Shirley Mitchell work for?
Shirley Mitchell works for Valvoline Global Operations.
What is Shirley Mitchell's role at Valvoline Global Operations?
Shirley Mitchell is listed as Director of Global Customer Experience, Digital Solutions - CRM and B2B e-Commerce at Valvoline Global at Valvoline Global Operations.
What is Shirley Mitchell's email address?
AeroLeads has found 1 work email signal at @lexmark.com for Shirley Mitchell at Valvoline Global Operations.
What is Shirley Mitchell's phone number?
AeroLeads has found 2 phone signal(s) with area code 859 for Shirley Mitchell at Valvoline Global Operations.
Where is Shirley Mitchell based?
Shirley Mitchell is based in Lexington, Kentucky, United States while working with Valvoline Global Operations.
What companies has Shirley Mitchell worked for?
Shirley Mitchell has worked for Valvoline Global Operations, Valvoline Inc., Lexmark, Lexmark International, Inc., and United States Navy.
How can I contact Shirley Mitchell?
You can use AeroLeads to view verified contact signals for Shirley Mitchell at Valvoline Global Operations, including work email, phone, and LinkedIn data when available.
What schools did Shirley Mitchell attend?
Shirley Mitchell holds Bsme, Msme, Mechanical Engineering from University Of Kentucky.
What skills is Shirley Mitchell known for?
Shirley Mitchell is listed with skills including Cross Functional Team Leadership, Program Management, Customer Experience, Product Development, Lead Generation, E Commerce, Leadership, and Pmp.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial