Shirley Null Email & Phone Number

• Provide leadership to the organization; responsible for Statements, Letters, Credit/Debit Cards and Digital-ROM Support• Manage 14-21 headcount (NE, VA, TX, and CA)• System recovery and technical support for Statements, Letters, Credit/Debit Cards, and Digital Arching• Ensure Client satisfaction by maintaining overall quality of products and services• Collaborate with a variety of departments to meet or exceed client expectations • Support team members by eliminating organizational barriers• Develop organizational goals and objectives to ensure continual improvement • Responsible for Business Continuity Plan for Card Personalization

• Directed and managed team responsible for Client Service support including response to internal and external client inquiries, project implementation, and problem resolution • Ensured team members received proper training, education, and career development• Identified internal process improvement opportunities and implemented chang

• Provided expertise to ensure timely resolution of day-to-day Client, System, and Operational issues and inquiries• Operational liaison to First Data internal clients• Maintained a thorough understanding of Frist Data’s Card Personalization products, platforms, systems and operational areas • Identified and resolved Client impacting systemic and operational issues