Shirley Ouellette Email and Phone Number

Reclay StewardEdge is part of the Reclay Group and based in Toronto with offices in Manitoba, Canada and Florida, USA. A consultancy with deep experience and expertise in sustainability issues related to the end-of-life management of packaging and products, its principals have over 30 years of experience in the recycling and sustainability field. The company provides consulting and program management services related to product stewardship on behalf of clients in North America and internationally. Shirley Ouellette is the Operations Manager for Reclay StewardEdge Inc. providing support to the Senior Management Team as well as managing the Human Resource needs of the company. Shirley has more than 15 years’ experience working for global companies in management positions with a consistent record of meeting and exceeding operational company goals. Shirley contributes to the development and implementation of organizational strategies, policies and practices, particularly within the Consulting Team by ensuring organizational effectiveness and providing leadership..

Administration of the Ontario Self Employment Benefit Program•Development – worked with programmer to enhance the software used to report and track financial information, database of business information and statistical reports•Day to day – supported clients within the program including issues and questions regarding the new software program, track their financials and assisted with the reports for government auditing•Wrote monthly editorials on successful clients within the program for awards, engaged speakers for the presentation events•Presented to each new group rules of the program and how to report financials.

Started up Inbound Call Centre•Staff – hired and trained staff on internal software, created schedule from 6am to midnight 7 days per week, coached and developed staff on daily basis, discussed performance ratings at monthly meetings, worked with staff daily to build team strategies, supported and motivated to service excellence, carried out yearly performance reviews and career pathing, responsible for continuous improvement in all staff competencies and performance, during the first 2 years there was no attrition in the team.•Set up – responsible for annual budget, created standard operating procedures and service level agreement, maintained monthly reports on statistical data.•Day to day – supported 40 Manpower branches across Canada, call assistance in payroll queries, assisted clients with billing and support after business hours.•On-going – added Criminal Record Check Department in 2008, negotiated national contract for background checking, created and maintained all central record keeping for Canada, added 3 Credit Collection Agents in 2009, supported and monitored credit collection calls reducing DSO for Canada, controlled credit card payments, carried out all credit check reports.•Wrote training manual and travelled to Quebec to train branch staff on new time keeping system, held workshops in other branches where necessary.•Presenter in all workshops held at head office for all levels of staff across Canada.