Shirley Quesada Email & Phone Number

United States

● Pick, pack, and ship an average of 160 omni units daily while performing drive-up duties.● Act as back-up to cashiers, customer service, customer calls, returns (Amazon andKohl’s).● Responsible for maintaining Women, Juniors, and Men (WJM) departmentbusiness-ready throughout the day. This includes merchandising, keeping fitting roomscustomer-ready, fixing displays, and assisting customers in the area.● Unload freight of 15,000 - 20,000 units. After unloading the freight, I assist withunboxing, separating, and displaying the merchandise on the sales floor.November 2021 - December 2021Kohl’s, Port Richey, FL - Seasonal Overnight Supervisor (Keyholder)● Perform keyholder duties which included securing the store at night and opening thedoors in the morning for the dayshift.● Delegate nightly duties among overnight staff to ensure all departments and displayswere business-ready before the store opened in the morning.● Assign and assist the team with picking, packing, and shipping of 600 - 1,000 averagenightly units

● Serviced customers communicating in person or by phone, mail, social media. Gatheredinformation on customers’ interests and built dream vacations with the desired locationand budget.● Built long-lasting relationships with customers and travel wholesalers in order to get thebest service and prices for customers.● Managed social media account; created ads, posted daily promotions, and replied tocustomer inquiries on the company Facebook page.

● Built and managed relationships with travel agents and vendors.● Worked directly with vendors to negotiate rates and services to sell to travel agents at acompetitive price.● Managed Facebook account for company. Designed ads, posted daily promotions, andengaged with customers and prospects