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Customer Service representative

Electricity Supply Board (E.S.B) Ireland. Nov 2002- Oct 2013ESB Networks Ltd. is a ring fenced subsidiary within the ESB Group and is the licensed operator of the electricity distribution system in the Republic of Ireland. ESB Networks Ltd is responsible for building, operating, maintaining and developing the electricity network and serving all electricity customers in the Republic of Ireland.Role DescriptionThe Customer Service Advisor is part of ESB Networks Customer Care… Show more Electricity Supply Board (E.S.B) Ireland. Nov 2002- Oct 2013ESB Networks Ltd. is a ring fenced subsidiary within the ESB Group and is the licensed operator of the electricity distribution system in the Republic of Ireland. ESB Networks Ltd is responsible for building, operating, maintaining and developing the electricity network and serving all electricity customers in the Republic of Ireland.Role DescriptionThe Customer Service Advisor is part of ESB Networks Customer Care Centre providing customer support to all electricity customers. Customer Service Advisors deal with a broad range of customer queries including: emergency no supply situations and general enquiries. In this role the Customer Service Advisor works as part of highly skilled externally CCA accredited team that delivers first class customer service across various customer channels.Key ResponsibilitiesHandling inbound customer queries promptly and politelyListening to customers to anticipate/understand their needsTaking all necessary steps to satisfy customer`s needs efficiently and accurately and communicating this to the customer.Confirming that customer understands and is satisfied with outcome of the queryCompleting all tasks in a professional manner, prioritizing customers` needs and safeguarding their confidentialityMaintaining the integrity of ESB`s IT systems, by completing all appropriate updates promptly and accurately Fulfilling the role of the representative of ESB to all the customers she/he engages withEmergency/Loss of supply callsNetworks General Enquiry servicesRequests for a New SupplyMeter Reading processingSupplier related queriesProcessing ESB Networks paymentsESB Night CoverLogged and Reported Work Orders for Engineers within the Maintenance of the Country Wide Networks system.Working with the Emergence Serves. While working solo to cover the whole country. Show less

Electricity Supply Board (E.S.B) Ireland. Nov 2002- Oct 2013ESB Networks Ltd. is a ring fenced subsidiary within the ESB Group and is the licensed operator of the electricity distribution system in the Republic of Ireland. ESB Networks Ltd is responsible for building, operating, maintaining and developing the electricity network and serving all electricity customers in the Republic of Ireland.Role DescriptionThe Customer Service Advisor is part of ESB Networks Customer Care… Show more Electricity Supply Board (E.S.B) Ireland. Nov 2002- Oct 2013ESB Networks Ltd. is a ring fenced subsidiary within the ESB Group and is the licensed operator of the electricity distribution system in the Republic of Ireland. ESB Networks Ltd is responsible for building, operating, maintaining and developing the electricity network and serving all electricity customers in the Republic of Ireland.Role DescriptionThe Customer Service Advisor is part of ESB Networks Customer Care Centre providing customer support to all electricity customers. Customer Service Advisors deal with a broad range of customer queries including: emergency no supply situations and general enquiries. In this role the Customer Service Advisor works as part of highly skilled externally CCA accredited team that delivers first class customer service across various customer channels.Key ResponsibilitiesHandling inbound customer queries promptly and politelyListening to customers to anticipate/understand their needsTaking all necessary steps to satisfy customer`s needs efficiently and accurately and communicating this to the customer.Confirming that customer understands and is satisfied with outcome of the queryCompleting all tasks in a professional manner, prioritizing customers` needs and safeguarding their confidentialityMaintaining the integrity of ESB`s IT systems, by completing all appropriate updates promptly and accurately Fulfilling the role of the representative of ESB to all the customers she/he engages withEmergency/Loss of supply callsNetworks General Enquiry servicesRequests for a New SupplyMeter Reading processingSupplier related queriesProcessing ESB Networks paymentsESB Night CoverLogged and Reported Work Orders for Engineers within the Maintenance of the Country Wide Networks system.Working with the Emergence Serves. While working solo to cover the whole country. Show less

Apple Computers Ireland Oct 199- Nov 2002Technical Support provider for Consumer Customers where knowledge of product in order to troubleshoot and resolve any hardware or software issues that may arise over the phone was a key component of my responsibility. Decision making promptly, to ensure that Customer issues were resolved either by phone or referral to our 3rd Party or Internal Repair Center was a key component of my responsibility. Support was complimentary or paid support, which… Show more Apple Computers Ireland Oct 199- Nov 2002Technical Support provider for Consumer Customers where knowledge of product in order to troubleshoot and resolve any hardware or software issues that may arise over the phone was a key component of my responsibility. Decision making promptly, to ensure that Customer issues were resolved either by phone or referral to our 3rd Party or Internal Repair Center was a key component of my responsibility. Support was complimentary or paid support, which required the ability to sale agreement, packages to customers depending on their warranty status.CMS systems Used: Vantive, PeopleSoft 8.Hardware Systems Used: iMac, iBook, Airport,Operating Systems Used: Mac OS 8.6, Mac OS 9, Mac OS X10.0Apple Computers IrelandLogistics – Repair Center. My responsibility included the return/repair and transportation of all defective units from the End User to and from our Repair Centers based in Germany, Holland and UK. The selection of Agents in other countries to deal with End Customer complaints. Show less