Contracted to create HL7 interface guides for various clinical and financial systems and medical devices.

Member of a virtual team of technical writers contracted to convert thousands of policies, procedures, and quick reference guides into standardized templates, using the information mapping methodology.

Worked with the Project Management Office to provide metrics on service level agreements. Responsibilities also included compiling compliance records for annual audits.

Hired as a national contractor to write standard operating procedures and service delivery processes for this leading IT outsourcing company that specializes in solutions management. Company uses business process models that are based heavily on proven ITIL and IIM methodologies.

Created deliverables for the company's IT process re-engineering project which included the creation of cross-functional process flow charts, using Visio; slide presentations, using PowerPoint; and training materials and user guides, using Microsoft Word. Was extended to document Standard Operating Procedures (SOPs), system requirements, and test scripts for a Global Product Registration, Global Complaints Management, and Supplier Quality Management system.

Documented an identity management system for both end users and administrative users, using Micosoft Word and Visio. Later served as a production support analyst to provide front-line support to users.

Documented a data warehousing process for use by a 3rd party vendor hired to manage and execute the process. Documentation included procedures for data file delivery and review, mapping flat files, validation, data loads, reporting, and backup and recovery.

Wrote functional designs and use cases for a Disease Management system. Content was gathered from design meetings and interviews with business users and other subject matter experts.

Documented an enterprise compensation system used to record transactions and calculate flat rate and commission payouts. Contents were gleaned from business requirements and business process source documents.

Documented requirements for an interactive web-based application to be used by physicians. Information was obtained from interviews with subject matter experts.

Documented requirements and functional specifications for the company's TouchWorks application. Information was gleaned from Marketing Requirements Documents and interviews with product managers and developers.

Created user guides for a materials management system designed for the healthcare industry. Deliverables included the creation of print media, using Microsoft Word; online help, using RoboHelp; and web-based documentation, using Dreamweaver.