Shirley Wang Email and Phone Number
Expertise in Business Development/ Team management / Account management / E-commerce/Channel Management/Revenue Management, Working as Senior Account Manager in Booking.com and cover for North of China. Familiar with partners and markets.
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Global Key Account DirectorTrip.Com Group Oct 2021 - PresentShanghai, China1. Take care of the Top 6 Global Chain on Global Level.2. Build and enhance the key accounts relationship to drive the results.3. Analyze and probe the problem and opportunities for partners and offer the professional advices to increase the volume and production to get win-win situation.5. Optimize account resources and implemented new products to increase customer conversion ratio composed of Hotel + X model.6. Support and cooperate with Member/Marketing / Finance / Yunying / Product / Research & Development / Customer Service/ / Legal team to achieve the goal in terms of Global Scope.7. Take advantage of various products to maximize the exposure for partners and maximize the revenue in perspective of operation departments for partners. -
Regional Manager/Senior Ka Manager美团 Jun 2021 - Sep 2021中国 北京市 朝阳区1. Take care of the high end and Luxury brand hotels in Beijing Market.2. Build and enhance the key accounts relationship to drive the results.3. Develop and execute the action plan for company initiative and goal.4. Analyze and probe the problem and opportunities for partners and offer the professional advices to increase the volume and production to get win-win situation.5. Optimize account resources and implemented new products to increase customer conversion ratio composed of Hotel + X model.6. Support and cooperate with Chain / Finance / Yunying / Product / Research & Development / CS team to achieve the goal in terms of China scope.7. Take advantage of various products to maximize the exposure for partners and maximize the revenue in perspective of operation departments for partners. -
Senior Account ManagerBooking.Com Jul 2018 - Oct 2020Beijing City, China1. Support Booking.com hotels sustainability and supply strategy, promote Booking.com brand and online booking service to partners2. Responsible for a team of 6 Account Managers & Account Executives in Beijing / Qingdao / Xi'an offices to take care of North China area with 11 provinces‘ performance and contribution. Organize frequently performance review, workshops and optimize products adoption.3. Lead the team to visit the high performing partners, analyze the performance and potential opportunities, provide advices to increase partners' revenue.4. Help the team to overcome the objections, motivate the team members and provide the development opportunities and plans for team members, 5. Cooperate with Chain/Finance/Yunying/Product team to optimize the customer and partners's needs inside and outside the group.6. Lead the team to build strategic relationship with portfolio accounts and help to influence the high level decision maker of partners.7. Develop new potential area and acquire the new potential partners. -
Account ManagerBooking.Com Mar 2016 - Jun 2018Beijing1.Maintain and visit the key producing hotels in North China & Analyze hotel performance & Potential opportunities, offer strategic advice to increase hotel production and revenue.2.Responsible for North China area coverage, was responsible for Shenyang/Taiyuan/Datong/Changchun and being responsible for Harbin, Changchun, Hohhot with 200% increased.3.Rich experience for leisure destinations and Business Destinations.4.Optimize partner content and and advise on pricing products, availability and SOP;5.Pricing checks for partners with hotel brand.com and competitors website, solve the issue with partner;6.Liaison communications within Booking.com for partners to contact when they have questions;7.Develop new potential partners and acquisition the new partners; -
Internal Sales ManagerHrs - The Hotel Portal Aug 2015 - Feb 2016Beijing City, China1.Hotel Acquisition in Terms of Quantity and Quality:- Acquire/optimize hotels cooperation in responsible Area- Acquires corporate discounts, Hot Deals, EP agreements and allotments within Free sale/Free sale Chain hotel partner portfolio.- Acquires meeting online and group online hotel partners.- Proper guidance to hotel partner regarding hotel contents quality, i.e. hotel description, number of displayed photos, etc.- Promote the HRS brand name and its online reservation services to hotels2.Marketing Event and Campaign:- Participates in local and international trade shows and events to know well regarding the travelling management companies and hospitality as well as corporation information.- Pro-actively acquire hotels to participate HRS promotions, e.g. banner, marketing campaigns.3.Reporting and admin:- Monthly business review presentation to team leader and Department Head on monthly achievement and next month’s working plan.4. Internal Customer Support:- Assist to hotel partner and hotel sales manager on the improvement of hotel availability and rates in case of rate parity and availability issue.- Assist to FIT quality Manager and hotel partner in case of any No-go, customer complaints.- Help Accounting Dept. to co-ordinate with hotel partner in case of some outstanding commission collection.5.Sourcing:-Assist Sourcing team to do the sourcing task and follow up issue, contact and assist hotel regarding sourcing problems.-Take care of the feedback from hotel and liaise with hotel accordingly to help hotel to submit the rate punctual and strategically. -
Distribution Supervisor & Marketing Analysis ExecutiveChina World Summit Wing, Beijing Mar 2012 - Jul 2015Chaoyang Qu, Beijing, China1.Assist Director of Revenue Management with Room forecast and budget.2.Working as Market Service at the same time of being Distribution Supervisor.3.Strong leadership and product knowledge of revenue management.4.Take care of all the daily/weekly/monthly report and revenue meeting minutes.5.Responsible to compile all the necessary information on hotel website and OTA and report to Director of Revenue Management, propose new idea and strategies according to information and maximize the revenue.6.Update hotel website, GDS and OTA rate and inventory according to occupancy.7.Cooperate with sales team and explore the competitors’ group and event information to adjust hotel availability, rate and inventory.8.Familiar with Opera, Sabre and Vision systems, knowledge of various reports which is extracted from above system;Responsible to maintain and update hotel content, pictures, rate, inventory.etc on hotel and OTA websites. 9.Responsible for special promotion and package on hotel official website and OTA websites.10.Responsible for taking care of contracted rate and special offer on GDS booking system.11.Monitor our hotel and competitor hotel’s ranking on HRC and OTA, list out the special offer they published on website in order to make the action plan and promote our hotel, eventually increase the hotel revenue. -
Distribution SupervisorShangri-La Hotel, Ulaanbaatar Mar 2015 - May 2015蒙古 Ulaanbaatar 烏蘭巴托1.Help to Build the distribution channels in h global scale(11 channels)2.Assist Director of Revenue Management with Room forecast and budget.3.Strong leadership and product knowledge of revenue management.4.Responsible to compile all the necessary information on hotel website and OTA and report to Director of Revenue Management, propose new idea and strategies according to information and maximize the revenue.5.Update hotel website, GDS and OTA rate and inventory according to occupancy.6.Cooperate with sales team and explore the competitors’ group and event information to adjust hotel availability, rate and inventory.7.Familiar with Opera, Sabre and Vision systems, knowledge of various reports which is extracted from above system;Responsible to maintain and update hotel content, pictures, rate, inventory.etc on hotel and OTA websites. 8.Responsible for special promotion and package on hotel official website and OTA websites.9.Responsible for taking care of contracted rate and special offer on GDS booking system.10.Monitor our hotel and competitor hotel’s ranking on HRC and OTA, list out the special offer they published on website in order to make the action plan and promote our hotel, eventually increase the hotel revenue.11.Offer regular training to reservation team to be familiar and expertise in channel management for the hotel.
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Reservations ConsultantSwire Hotels Mar 2010 - Feb 2012The Opposite House Beijing•Responsible for all reservation incoming calls, emails, fax and GDS bookings;•Coordinate with front office regarding overbooking, room type, room rate and guest’s requirement of rooms;•Cooperate with sales to dig more information about the competitors and adjust the room and inventory accordingly;•Familiar with third party booking channels and extranet operation. Update all the published package and promotion to OTA extranet and GDS; -
Call Center RepresentativeSwire Hotels Jul 2008 - Feb 2010The Opposite House, Beijing•Help guests with inquiries about the restaurants, shopping malls, tour arrangement, car rental and so on;•Take responsibility of reservation during the time period reservation department closed;•Help to pass the information between guest and hotel colleague precisely and effectively ( mainly from front office/concierge/housekeeping department);•Familiar with surrounding environment and facilities;•Proficient in FCS system, office software, call centre procedure,
Shirley Wang Skills
Shirley Wang Education Details
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Business Administration And Management, General
Frequently Asked Questions about Shirley Wang
What company does Shirley Wang work for?
Shirley Wang works for Trip.com Group
What is Shirley Wang's role at the current company?
Shirley Wang's current role is Global Key Account Director of Trip.com.
What schools did Shirley Wang attend?
Shirley Wang attended Buckinghamshire New University, Northeast Forestry University.
What are some of Shirley Wang's interests?
Shirley Wang has interest in Travelling, Music, Cooking, Reading.
What skills is Shirley Wang known for?
Shirley Wang has skills like Tourism, Yield Management, Hotel Booking, Front Office, Customer Satisfaction, Revenue Analysis, Team Leadership, Hotels, Pre Opening, Microsoft Office, Operations Management, Marketing.
Who are Shirley Wang's colleagues?
Shirley Wang's colleagues are 章云霞, Zhou Danyi, Xinmeng Zhu, Yue Pu, Ruizheng L., Dong He, Eason Yan.
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