Accomplished and results-driven leader with substantial success in managing teams and in delivering diverse, large-scale projects, including:- Customer Master Data migration, conversion, migration- Campaign and Segmentation Management, Marketing Operations- Portfolio Project Management, PPM tool implementation- Multi-channel / Omnichannel Sales and Operations, Buy Online Pick-Up in stores, Drop Ship- Workforce Management / Time & Attendance- Merchandise Flow / Door to Floor, Transportation / Shipment Management, Inventory Visibility and Management- Process Improvement, Policies and procedures ownership- PCI Compliance, Payment Security, Tokenization, P2PE device implementation, SAQ completion- VOIP, POS (Point of Sale), Mobile Devices, Phones- Payroll, Benefits, Personnel Management, Self-Service HR SolutionsOther competencies:- Integrates a comprehensive understanding of multi-channel retail operations, technology initiatives- Achieves objectives through effective planning, and performance management- Incorporates inspiring leadership and advanced staff development skills- Leverages innovative thinking in solving complex problems and managing conflict- Collaborates effectively in cross-functional settings, develops and leads teams to success, and cultivates trusted relationships with colleagues- Am an award-winner with clients and other stakeholders- Passionate about maximizing and developing capability in people, processes, tools, systems and committed to customer service My proficiencies includes an excellent working knowledge of diverse technologies. I have managed large teams and operations successfully. Additional management experience includes budget management, resources management, and innovative efficiency improvements. My strengths are strong leadership, excellent communication, and ability to cultivate productive cross-functional relationships. I am results-driven, tenacious, remain calm and methodical under pressure.