Shirley Graves Email & Phone Number

Cleveland, Ohio

Twinsburg, Oh

· Ensure optimal configuration, data integrity and use of the UltiPro HRIS platform, including providing guidance and assistance to functional module owners· Oversee and ensuring compliant and accurate payroll, compensation and benefits administrative processes and operations· Participate in the development of competitive and efficient Total Rewards programs, practices and administrative systems· Collaborate with HR team members to operationalize programs by developing processes and reports to support administrative activities· Develop reports and liaise with Third Party Service providers to ensure accurate and complaint administration and high quality payroll and benefits services· Participate in or lead cross-functional project teams for annual benefits enrollment, annual merit and bonus process, performance management, employee engagement, and other initiatives as assigned· Perform market data studies and participate in market surveys to ensure market competitiveness· Provide guidance to Total Rewards Payroll and Benefits Coordinators

Twinsburg, Oh

Methods and Procedures: • Led effort and implement processes to gather, design, document, and communicate Standard Operating Procedures (SOP) requirements and process improvements • Acted as the supportive source of knowledge for all SOPs and analyze and recommend on SOP effectiveness and workflow performance • Provided support to all stakeholders, including the clients, on providing cohesive end-to-end solutions Training and Development Accomplishments: • Over 540 agents, leads and supervisors trained in 9 locations during the successful implementation of Genesys Purecloud call center solution • Conducted compliance training including CDAG and FWA to call center team • Conducted “White Glove” training of over 50 agents, for a newly formed specialized team handling specific Medicare clients

Mentor, Ohio

System Administration:• Partnered with benefit system vendor to complete system configuration, testing, and maintenance• Interfaced with internal partners, including HRIS, IT, Payroll, and HR teams• Created system administrative documentation and conducted training to ensure benefit administration tasks were completed timely and accuratelyOpen Enrollment:• Led annual cross-functional open enrollment project team and communicated plan changes to update benefit vendor systems• Maintained account structure, conducted file testing, and approved EDI files to vendors• Developed open enrollment communications and campaigns, and organized and conducted HR and employee meetings and presentationsBenefits Enrollment Processing and Administration (6,800 U.S. eligible employees):• Participated in acquisition implementation team meetings as the group benefit subject matter expert for 18 acquisitions (3,800 employees)• Evaluated and ensured group benefits enrollment processing for new acquisitions complied and aligned with company processes• Provided leadership, training, and back up support for junior benefit administrators• Served as primary contact for plan vendors and third-party administrators to resolve claims, billing, and enrollment issues• Knowledgeable with ACA, DOL, HHS, IRS, and other government rules and regulationsAnalytics, Audits and Reporting:• Performed enrollment audits, prepared reports and summaries as requested, and evaluated and responded to escalated discrepancy issues with eligibility file feeds• Prepared monthly headcount reports and ad hoc reports to determine enrollment trends• Ensured accuracy of annual purchase order replenishment for weekly and monthly vendor invoices and oversaw invoice processing

• Maintained national account product price lists including processing of quarterly price adjustments on fuel and natural gas based products, annual adjustments on all products, and addition of new products to customer price lists• Communicated changes in pricing and products to customers and Austin’s sales and location managers, directors and president• Analyzed and prepared monthly and annual sales reports to determine profit /loss• Performed administrative duties for the marketing director and national sales manager including, processing of check requests, correspondences, phone support and filing• Reviewed field expense reports for accuracy and completeness and submission to accounting for processing of payment

• Determined and provisioned end user wireless devices, carrier rate plans and features and provided support, solutions and training for wireless devices and services• Analyzed usage and optimized wireless rate plans and features as necessary and provide usage and expense reporting to help in identifying and implementing cost savings opportunities• Resolved service and billing issues with vendors• Administered and supported the department Microsoft SharePoint intranet portal including content development, review and approval, conducted user training on the use and functionality, and user access setup and administration• Managed and supported end user electronic fax, teleconferencing, web conferencing, video conferencing, calling card and long distance authorization code accounts

Regulatory And It

• Performed administrative duties for department vice president and directors including, managing electronic calendars, scheduling meetings, recording meeting minutes, coordinating travel, expense reporting, screening of phone calls, mail and facsimiles and managed paper and electronic information storage and retrieval• Prepared monthly status reports and conducted various analytical special projects involving tracking and maintenance of budgets in preparation for quarterly review, senior management and executive committee meetings• Developed and deployed multi-user databases utilizing Microsoft Access to track and report complaints, failure investigations, corrective actions and removals, international product registrations, and engineering change orders• Coordinated global department meetings consisting of over 100 attendees including arrangements for food, travel, facilities, voice and video conferencing, and presentations• Processed invoices for payment, vendor legal agreements, capital requests, safety reports and electronic surveys